Hotel Indigo SAN ANTONIO-RIVERWALK, an IHG Hotel

It was way too expensive for the accommodations provided. I will never book again. Staff was kind with exception of valet. Don’t expect assistance with luggage. Front desk provided breakfast vouchers. We left first thing.

Staff responsive to TV and heating issues.

Very nice hotel on the riverwalk and great service. Only thing I was disappointed in was the unexpected parking fee of 45 a night per car. Cost us 270 just for parking.

The hotel itself is nice but we couldn’t sleep well because there was work being done outside in our side of our hotel room.

I paid 55 usd for Valet. While checking in, I asked to receptionist, are you driving car for parking outside? He said no, the car will be front of Hotel. At the evening, the valet drives the car for parking outside of Hotel parking zone. The same receptionist says it is management decision, management of Valet as if it is not supervised by front office management. Do not stay at the Hotel. Old, smells humidity, noisy air conditioning and so on ..

The only thing I didn't like was the options for parking. There was valet parking for $60 a night, that was pretty much your option. Parking on the street, or the lot across the street (which was full) are the only other options. Get some better parking.

We were extremely disappointed by our stay. 1st night room's AC wasn't working. We got to room late so went to bed and reported it the next morning. We were told it was fixed and it was not! Our room was HOT! It was late, they moved us to a new room. Toilet chain was broken in new room and we had to put our hand in tank to pull chain to flush. Then we were woken at 7:15 by a garbage truck outside of our window picking up trash from dumpster (on Sunday?). While in the elevator we saw fun coffees and drinks on wall. Went to get a latte and we were told they didn't make those kind of coffees. Just black coffee and creamer. We had valet take our car and when we picked it up, it had bird poop ALL OVER it. Not just a little...ALL over it. We were very disappointed by our stay and Sarahi said to contact you and they will request a refund. Marco Anderson 713-203-6345

Ok

Good

Convenient to Tobin Center. Ten minute walk to The Alamo area. Friendly staff and great bartender.

Nice hotel. Long walk to restaurants, sketchy street level area

Nice spot.

Everyone was very friendly and helpful

Receptionist excellent service

My families from Houston San Antonio and Austin all met at your hotel Thursday afternoon. Your staff was very considerate making sure that our needs were met. There was a complimentary late check out for us Saturday morning so that was very helpful for us! We had a delightful evening Friday night watching the Christmas parade on the Riverwalk from your balcony on the third floor! We will be back again next year!

stayed a night with my son. room was decent. nothing spectacular.

The Indigo was good overall. Nothing too fancy. The price was appropriate. The facility is older but well maintained. The staff was super nice and very helpful. The area had a lot of homeless so it felt like a necessary expense to valet instead of self park. But that is not the hotel's fault. The valet staff were great too. I would stay here again.

The stay was good. The hotel is average - rooms need some updating.

The hotel was in an area where everything was walking distance. And the hotel staff is very friendly.

Well located hotel. High level of cleanliness.