MainStay Suites Detroit Auburn Hills

I was charged yet I got stuck at work no refund no nothing will never use this app again

I’m not staying here!!!!

I didn’t know there was no breakfast and no hot drinks ready all day

Good place to go for a extended stay

Nothing fancy, but comfortable and quiet. Safe area, while still being close to the highway and other main roads. The in suite kitchens are a plus. Front desk service is always friendly.

Everything

I traveled throughout the states for the last few years. Staying at several different brand hotels. Focusing on Choice hotels,,, this hotel has been my favorite. I’m a solo female traveler, safety being the upmost importance. I feel very safe here. It’s quiet, close to your necessities. It is an older hotel but, they are diligent in cleaning and maintaining everything. From the management, front desk and housekeeping… all have been sincerely welcoming and very accommodating. That these days, is a rare find.

The door wouldn't shut all the way. Thebframe was messed up. Will not stay at this place again.

The Staff were really nice but facility is very outdated and funky it’s really a one night quick not intended for a long stay….

Staff could not check is on and tried to tell us that even if we paid he could not assign us a room. Room had stale smell to it. The curtains were hanging off the rack and had blood stains on them.

Room was spacious n full of facilities that we need. But bath room floor was dirty. Water was dripping continuously from tub tab. It will create the rub rusty and will increase the water bill as well.

Clean everything worked no issues

Room had a fritos smell to it, bought air freshener to subdue the smell, but it never went away, quiet place super nice staff, just the room smelling bad would be my only really big problem.

Staff is friendly and courteous. Property is a little outdated but is quaint. Rooms need better lighting.

I have stayed at this hotel numerous times and it has changed over the past 2 years. My room had a very fowl smell from the carpet. I had to go out and purchase plugins, candles and carpet fresh for my room. There was no remote for TV and no iron in the room and I had to go and ask for them. I had to take my trash out to the dumpster and that was the new to me! They even counted the towels I had and chastised me on the replacements. The hotel has always been an extended stay with a kitchenette, but the guest were workers at Chrysler from other countries. They had breakfast and sometimes nice evening snacks. Totally a different place now and the maintenance has gone down tremendously. The lights in the parking lot were out for 6 of 9 days I was there. It use to be a Marriott and now Choice Hotel. I will never stay at this location again!

We arrived, looked at the room, and left. There was blood on the mattress and blood smear on the wall from others killing bedbugs. The room reeked of chemical bedbug spray. The room was dirty and the floor was not vacuumed. Ultimately, we didnt feel comfortable staying the night, so we checked out early. The staff member at the desk was friendly and understanding. Overall 1/5 experience, we will not be going back.

Checked in just after our 3pm check-in time. Room was not ready for another hour. Key cards didn't work when we returned late. Had to have them rescanned at front desk. Keys still didn't work. Hotel was in disrepair and needs major renovations. Dirty dingy carpet throughout room and hotel and our non smoking room smelled like stale smoke.

The room was nice and clean but the hallways were fairly dirty

i did not like this property, the place was dirty and it smelled bad and i did not feel safe. i left after 3 hours of staying there. i want expedia to reimburse me.

The layout was nice, but there weren't enough blankets, towels, or pillows, and they had very few replacements. There were also bugs and staff was rarely present at the front desk.