Le Grand Hanoi Hotel - The Oriental

Dear Giang, Thank you for choosing Le Grand Hanoi Hotel - The Oriental for your stay. We are sorry for the unnecessary misunderstanding that you commented above. According to the hotel's check-in - check-out policy, check-out time is 12 noon. You checked out at 1:30 pm, the receptionist charged an additional 90,000 VND because the hotel's additional charge policy is 30,000 VND/30 minutes. So the receptionist has followed the regulations. However, in case you want to check out later, considering that you are a loyal customer (for example, free late check-out), you can notify the receptionist in advance next time. Depending on the room status, we may consider free late check-out when you notify in advance and there are still rooms available. Because the customer was not notified in advance about the late check-out, the receptionist only followed the regulations. We are very sorry for this unfortunate misunderstanding that has made you unhappy. We would like to offer you a free early check-in from 11:30 and a free late check-out until 13:30 (based on room availability) on your next visit. We look forward to welcoming you again at Le Grand Hanoi Hotel – The Oriental. Thank you very much! Sincerely, Ms. Linh Sales Manager