Heritage Park Pontypridd, Trademark Collection by Wyndham

Friendly staff clean comfortable good service

Hotel very beat up & dated. In desperate need of a face lift. Bathroom had bad stains. Also superior rooms were just regular rooms with a coffee machine.

Fine, does the job.

It was ok for the price and fine for a one night stay

Bit run down, paintwork on upper floors ropy, bathroom not clean soap scum ring in bath, cracked plaster in room. Noisy all night doors banging etc food ok, kebab was good steak full of gristle

We love our night

Room and toilet were not clean. Notwithstanding the fact that it is an old property, it is very obvious that proper upkeeping is not maintained. Towel rack in the toilet was covered with rust across all the bars, and our towels were hung onto them! In all honesty, hanging the towels onto such a rack hides the reality that is it filled with rust. Bedsheets beddings had weird stains and patches on them. It was an uncomfortable stay. Location is fine.

Staff were all lovely

Highly recommended

Highly recommended

Highly recommended

Most peaceful stay that ive ever had but not being negative but i think if they can upgrage a few things the food was lovely fair play lovely amd polite stuff too

It was a nice overnight stay .. receptionist lovely and professional . Breakfast staff lovely and polite .. room nice bathroom looking tired but shower was lovely .. overall a nice stay

No thanks

Hotel is in a good location. Rooms need upgrading and floors need vacuuming! Food was nice and bar staff were great.

Room getting shabby especially the bathroom and unable to turn the dial to use the bath rather than shower.

Late arrival due to closure on M4 but night staff was very friendly and ushered us in without any fuss.

The only good thing about the hotel is the reception team. They went out of their way to make sure you were happy. I dont really like leaving a negative review unless there really is a good reason and the owners of this hotel need to hear the reasons. The hotel is worn. The rooms arent of an acceptable standard even for the money paid. The carpets smell of damp and are torn. Furniture is stained and damaged. Matresses are beyond their life. Rooms are dirty and mouldy. Locks dont work on doors. Some doors dont close. Some doors dont open. Service is slow in the bar. There just are not enough staff. We were told a simple coffee would take 10 minutes as the girl was the only person on serving breakfast. Drinks were expensive for a poor bar. The fire alarm sounded regularly even in the middle of the night because "someome was having a shower and left the door open". Vans were parked in the disabled spaces. The car park was mostly flooded. Another person was in front of me complaining their room was dirty and the toilet in an unspeakable state. The owners appear to not care. We had to change rooms. Its not somewhere i would stay again. Its not somewhere i wished i had stayed. Forgive me father for I have stayed... Though credit to reception staff for dealing with an impossible situation. This hotel would be really be well suited to warmer climates like Torquay. A comedy.

Fantastic staff. Great breakfast.

Nice place to stay - excellent service on the evening. The waiter was incredibly friendly and interacted really well with my child. The waitress in the morning looked like she was chewing a wasp. Mattress was completely dipped on one side.. and decor could do with a little spruce in the room. otherwise a lovely venue, great bar and lounge area and good food (although my pie was all mash on top and very little meat).