Overall Ratings & Reviews ITC Kakatiya, a Luxury Collection Hotel, Hyderabad

My fourth stay at this hotel and each time I feel is better than the last. Staff is very courteous and helpful. Hotel is gorgeous. My room was very spacious and well organized and equipped.

Excellent service, food, and stay. Highly recommend. I was visiting from the US and was very comfortable throughout my stay.

It’s great ancient hotel . Probably would have been good 10 years ago. We had no additional indoor shoes , extra toiletries in the room. The touch screens to the lights weren’t working . Pretty outdated location for the price of the property . Staff was amazing !

Everything was excellent,except the laundry service worst.

My room was a little dirty. The hotel phones didn’t work, but besides that it was a nice stay. Staff were v nice generally. The breakfast was a bit messy and the lobby was so poorly designed. The bar was very loud and the elevators were very annoying

The staff is very friendly and accomodating

The team was super helpful and the Assistant Manager Saurav went out of his way in resolving a transaction issue and ensuring I have a pleasant stay. Great property location and the spa is also well worth a visit

It was great place

Overall I love ITC always

Everything Excellent

I had a mixup and was not able to use their paid airport transfer. they waved off the fee. all employees were very courteous. one drawback though. the queue to checkin checkout can get terribly long

I stayed for a night at ITC. I have booked this hotel thinking its 5 star hotel. Rooms are basic. Not that big. Beds are horrible. Very Old torned furniture. Rooms are small. Not worth Rs.10.000 per day. Overall not worth for the money. Hotel room is not even 3 star. Property and service is okay.

Superb

Spacious rooms. Well located

Great!

Excellent Experience.

It’s an excellent property

Stay was good, Breakfast very good. Room was clean and comfortable. Hot shower awesome. What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash. rajans

It is horrible to know a group like ITC maintains this hotel. What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned. ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.

Very old and dusty . Needs lots of maintenance and cleaning for the rooms