My wife and I absolutely love the property and would have given it a perfect score in every aspect, except for one unusual incident. The fire alarm unexpectedly went off even though there was no real danger. Fortunately, we were able to stay and didn't have to evacuate; however, the downside was that we had to walk up and down 11 flights of stairs because the elevators were out of service due to the alarm, which was really bad timing because we were going to a wedding. That part was definitely frustrating. Aside from that, this hotel is fantastic, and we would definitely return.