8.7
Very Good

From 108 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

9.0

Service and Facilites

8.6

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Distance to City Center (1)
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Traveler Reviews Melia Hanoi Hotel

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40
Customer reviews
Nguyen N. S.
icon-Staycation
Staycation
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9.6

/10

Reviewed 24 week(s) ago

1⭐️ for the reception service of Spa and Barbaard on the 3rd floor, EXTREMELY WORST. At 15:30 on Sunday 10/11/2024, I was greeted by the receptionist of this service with an extremely unpleasant attitude and very impolite words. Apart from that, all other services such as: lobby reception, housekeeping, hotel staff are very friendly. Therefore, instead of giving more points, I am forced to give an average score.
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Juanitasari W.
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10.0

/10

Reviewed 110 week(s) ago

Nice hotel. Nice room. Nice staffs.

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Holland S.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 121 week(s) ago

Very helpful staff. Good and clean room. Reasonable price.

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DANG
icon-origin-TRAVELOKA

9.7

/10

Reviewed 127 week(s) ago

The attitude and customer service of the staff, especially in the restaurant area, are excellent.

1 people find it helpful

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LE THI X. L.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 134 week(s) ago

Very good, fun and lots of happiness.
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1 people find it helpful

THI H. G. N.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 143 week(s) ago

Dành cho những ai thích đúng 5 sao

1 people find it helpful

Accommodation's Reply
11 Aug 2022
Hi Thi Huong, Thank you for reviewing Melia Hanoi Hotel on Traveloka. We are very pleased to know that you had a nice experience and satisfied with the service of the hotel. Thank you very much for your review. Hopefully in the future, we can continue to welcome you back with similar experiences. Best regards, Doan Hong Ngoc Dung Director of Guest Experience
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Nguyen C. T.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 155 week(s) ago

Read it, I'll keep it up when I get home
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Accommodation's Reply
17 May 2022
Best regards, Cao Tu Nguyen, Thank you for choosing Melia Hanoi hotel and rating the service quality on Traveloka, We are very pleased to hear that you had a good experience at the hotel. At Melia Hanoi, customer satisfaction is always our top priority and your positive reviews are a great source of encouragement for the entire staff to strive every day. Once again, thank you very much for your review and hope to welcome you back to the hotel with a similar experience. Best regards, Doan Hong Ngoc Dung Director of Guest Experience
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NGUYEN T. V.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 156 week(s) ago

The hotel is in a very central location, easy to move to attractions, Very clean, from public spaces to rooms. Staff were friendly and enthusiastic.
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1 people find it helpful

Accommodation's Reply
17 May 2022
Best regards Thuy, Thank you for using the service of Melia Hanoi Hotel and for taking your valuable time to review on Traveloka. We are very pleased to know that you had a good experience and satisfied with the service of the hotel. Thank you very much for your review. Hopefully in the future, we can continue to welcome you back with similar experiences. Best regards, Doan Hong Ngoc Dung Director of Guest Experience
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Linh
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6.5

/10

Reviewed 156 week(s) ago

The room is neat and clean, the location is quite convenient to move near the center. The staff is friendly, but the concierge staff is not helpful when I ask about places to visit as well as recommendations for places to eat (quite general) in general, I expect more from the concierge in a big hotel. like Melia when you need help!
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2 people find it helpful

Accommodation's Reply
17 May 2022
Best regards, My Linh, Thank you for choosing Melia Hanoi Hotel! We are very pleased to hear that you were satisfied with your room experience as well as the convenient location of the hotel. Thank you very much for your comments about the concierge desk staff. This comment has been shared with the management, especially the front office manager to improve service quality every day. Hopefully in the future, Melia Hanoi Hotel will have the opportunity to welcome you back with more perfect experiences. Best regards, Doan Hong Ngoc Dung Director of Guest Experience
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Syafinaz
icon-origin-TRAVELOKA

8.8

/10

Reviewed 280 week(s) ago

Staff is very friendly and helpful. I arrived early morning flight so I asked for the early check in and they attended to my request. With total understanding. I am really appreciate it

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ChunKai
icon-Business
Business
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9.7

/10

Reviewed 293 week(s) ago

Great hotel. Very friendly staff.

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Tee C.
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 297 week(s) ago

Good hotel. Good staff. Good service.

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Pham Hoai Linh
icon-Family
Family
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9.7

/10

Reviewed 299 week(s) ago

Nice hotel just like the picture. I am completely satisfied with the hotel
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Pham N. A. T.
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Backpacking
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5.8

/10

Reviewed 308 week(s) ago

good location, beautiful room but the service it so bad. they treat me disrespectful maybe because I am not looking so expensive or what I don't know. they don't use any personal pronouns when they talk with me. they didn't bring luggage even though they do it with other guests. with that amount of money I fell not worth it. never come back again.
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Hu P B.
icon-Medical
Medical
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6.5

/10

Reviewed 316 week(s) ago

Reception staff at the counter are not enthusiastic, do not instruct guests to check in!
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2 people find it helpful

Nguyen H. V.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 326 week(s) ago

You come to play that receptionist curious and ask. Causing difficulties. Too polite. I am really disappointed
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Tuyet S. Q.
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9.7

/10

Reviewed 332 week(s) ago

Very satisfied with the hotel service
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1 people find it helpful

Thu Giang
icon-origin-TRAVELOKA

6.3

/10

Reviewed 333 week(s) ago

Melia Hotel's front desk service was poor, not enthusiastic customer support. I do not think a five star hotel would train such employees. Very disappointing!
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Andi P.
icon-Business
Business
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9.4

/10

Reviewed 345 week(s) ago

Excellnt hotel, breakfast, location. Hospitality so so

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Jane G.
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8.5

/10

Reviewed 358 week(s) ago

Really 5 stars. The room is beautiful

1 people find it helpful

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