Overall Ratings & Reviews Leptos Panorama Hotel

Spectacular view from our room. Outstanding service from the front desk staff. Thank you to Maria and Dimitri for making our stay extra special.

Great place to stay.

Overall decent hotel. 3 stars based on: 1. Food is abundant but low quality. I wouldn’t stay again but if I did, I’d just do breakfast at the hotel and eat out the remainder. 2. Front desk is sometimes friendly and sometimes not. Depends on which person you come across. I ordered a couple taxis directly since the taxi drivers give you a card and the staff looked disgusted. 3. There are many cats roaming the food hall during all hours. I actually think this was great until we were bit and scratched by one. I completely thought the hotel would monitor the cat situation to ensure they are vaccinated and healthy but turns out they turn a blind eye to it. We had to go to the hospital and pharmacy for antibiotics. So it ruined about 8 hours of our time one day and the side effects from shot / antibiotics gave fever symptoms the rest of the trip. All in all, surprised the staff doesn’t take this situation more seriously since it puts the hotel at whole at risk. Overall, I wouldn’t stay again based on each of these criteria. Food alone, staff alone, and the cat situation alone, I’d rather pay up and get some place better.

Loved every bit of this hotel. They accommodated for my honeymoon very well. Would stay here again.

Pieknie polozony hotel. Urozmaicone, przepyszne jedzenie w bufecie. Przemila , bardzo pomocna obsluga hotelowa, kelnerzy w bufecie i barmani. To wszystko bylo na 5 ! Jednak pokoje hotelowe , lazienki nie odpowiadaja standardom 5* hotelu. Dzienny i wieczorny entertainment wymaga udoskonalenia.

Really good hotel. Stayed in the executive rooms which were nice with a great view. Staff bring taster pastries to the rooms most days which was nice. All inclusive food was good with a range for everyone. Service was fine, however nothing to shout about apart from executive bar - Betty really stood out and is an asset to this hotel! The walk to the Beach (hotel path) should be paved. It is half paved and not sure why it’s not fully paved to the bridge area. Overall, I would rate this hotel as a strong 4 star, but not 5 star as the facilities that would make it a 5 star (e.g., gym, staff, pools, games room etc.) were either broken (gym equipment) or dirty.

Location was good for someone who did not rent a car. Easily walkable to beaches and food (if not eating at the hotel). Staff went above and beyond and the stay was great!

Amazing and helpful front desk staff. Nice view from the room- I just wish I was told that there’d be nightly entertainment until late meaning I couldn’t sleep until it was finished. Also - they should stick to traditional Cretan cuisine as their dinner option nightly because it was the best! Didn’t like Asian. Also - pool bar staff (particularly the older woman with dark hair) refused to make freddo espresso multiple mornings in a row when the staff were all drinking them at the same time despite me willing to pay extra. She was rude and actually swore at me in Greek (obviously not knowing I could understand). Didn’t think it was that hard a request seeing as it’s literally some blended coffee over ice. She needs to not be customer facing with her attitude. Front desk staff were all amazing though.

This is not a 5 star hotel. Facilities are very old, however, the staff is truly 5 star. So if you don’t mind being away from the city and also don’t mind not having the most up to date facilities, this place isn’t bad. The grounds are pretty and pool area is nice. Gym has broken equipment and also old gear, but it got the job done to help me stay fit. Only 4 sets of dumbbells, highest weight being 30 lbs. breakfast was fantastic.

Very good hotel rooms could do with a refurbished pool is excellent location is also good

This property advertises as a 5 star and it is far from it, it is a 3 star at best nor is it an all inclusive, it is a SEMI-INCLUSIVE. There is a list of drinks you can choose from and anything beyond that is an extra charge. we couldnt even get a bottle of Radler. Not an all inclusive. We felt we were mislead as people who stay in 5 star properties, we were very dissapointed that this property could get away with labeling itself 5 stars. The photos are misleading, the property is OLD, built in the 70's and very much in need of a makeover. The pool space was very much indicative of this with very dirty crates surrounding the pools and filthy stained beach loungers. It only has the one dining option and the food was very inconsistent. The food service staff we experienced were not pleasant and I had to ask 3 people for a beer to which they all deferred me to someone else, even the manager was dismissive. I asked him if I could have a bottle of beer and he said it wasnt included in my "all-inclusive" and I would have to pay then he never came back with my beer and I saw him doing something else 20 minutes later. The positives were that the view is beautiful, the beds are very new and comfortable and we met a lovely staff member who ended up giving us amazing local recommendations and because of that I wish I could give a better review but the hotel ittself is of poorer quality than 5 star and travelers need to know to manage their expectations.

The bus to Chania was perfect and staff was extremely helpful and accommodating. Room was a little out dated in the bathroom but everything else was perfect. Comfortable bed and spacious

The service is outstanding. All the staff amke an effort to ensure your stay is of the higest standard. The food is exceptional - uncredible quality and variety. The hotel is strating to look tired. Panorama Blue rooms bathrooms are not of the standatd you'd epect - old baths with old fixtures. Old sunsbdes with different mattresses is another example of lack of investment.

Loved our stay! Staff, rooms and food all amazing. We never return to hotels, but this is one we all agreed we would go back to we loved it that much! Our family of 5 (3A, 2C) booked 2 pool rooms. My husband and I were upgraded to the Executive Wing of the hotel upon check in. Lovely and quiet, but we felt we could not make the most of this as we had to go down to our children's room pool or the main pool to spend time with them. If you are a couple or a family with adult children it would definitely be worth paying the extra for the 'Blue rooms' and as a couple would go back. Rooms and common areas absolutely spotless, cleaning staff so lovely and hard working, as were most of the staff that take pride in the hotel. The food quality was fantastic, credit to the kitchen staff; kiddy corner, show cooking, a daily roast, loads of different salads and of course chocolate fountain at dinner. Thankfully the chips 'were amazing' for our fussy 12 year old. Alcohol, soft drinks and cocktails included were great, no complaints. It would great if melon is also put out at breakfast, and dish allergy cards are completed people with food intolerances or allergies could be unwell. Had to ask staff frequently what a dish contained to be safe. We found that the towel rule, although advertised, was not enforced by staff and we found it impossible to find sunbeds at the main pool in the morning, however by afternoon there are plenty. Book it, you will not be disappointed! We will be back :)

Great hotel with very friendly and accommodating staff. Good facilities and excellent food / service. We had a great stay :)

Staff were really friendly and the food offering was better than expected. Cocktails were slightly over-priced and the entertainment was disappointing

We choose this hotel 5 star to get the best in Crete as from the website looks fabulous but once you are there you will realise that for what you pay is to expensive that what you receive !!!! Very poor service at the pool bar , and the main bar, very poor an cheap spirits , wine and drink are “free” for who got the all inclusive , also the cocktail were disgusting!!!! Bartender with no knowledge! Couple of times in the pool bar I ask for a cocktail and the guy didn’t even washed the shaker and he use the melted ice from the previous cocktail to make mine, tasting not right and I had to ask for something else, another time we ask for the coffee from the proper machine (cause the good coffee you had to PAY otherwise you got the disgusting coffee from a machine that trust me not even in the worse bar ever they will serve that !!! ) and the guy took in front of me a dirty cup and he washed under the water without any soap , that’s really unacceptable!!!!!! Health and safety dosent exists!!!! Regarding the food the restaurant that you can go 1 a week is really good but no option for the wine you only can choose the house , during the day you have big buffet which is ok no so amazing … meat is good vegetables and fruits are good but, fish plates are not that good , very dry and not tasty at all !!!! About the entertainment for the morning you have acqua gym, and we like it , but then in the evening you got some live music that only if you are age 75 you can like .

The service

I’m surprised with the 5-star class rating of this hotel. This is a 2-star or 3-star hotel at best. Service people are neither friendly nor accommodating. Check-in was a hassle wherein the guest has to input their details themselves (I’ve never had a 5-star hotel do this). Amenities and furniture needs updating too — everything feels old and cheap. The tables, the hot water boiler, the hangers, the railings… even the pool had pieces of tiles missing. The whole place feels neglected. The elevator was also super slow and ‘ancient’ that you’ll see a lot of people using the stairs instead. It’s definitely not worth the price! The only acceptable thing is the breakfast which was decent enough to have with various selections.

Wonderful!