I recently stayed here and unfortunately, my experience was marred by several significant issues that raise serious concerns about the safety and standards of this establishment.
During our stay, we encountered a dangerous situation involving the high chairs in the restaurant. Despite the hotel's assurances, these chairs are clearly unsafe. When used by toddlers, they pose a risk of falling, which could lead to severe injury. It's unacceptable that the hotel suggests these chairs are "safe if used safely." Safety should be inherent, especially when it comes to young children, who cannot be expected to sit still or use a chair "correctly" at all times.
Moreover, the food safety practices at the hotel are equally troubling. We were served undercooked burgers at the bar, a serious health risk, particularly for children and vulnerable individuals. The hotel staff failed to ensure the food was cooked to the necessary safety standards, and their response to our concerns was dismissive, focusing on the wait time rather than addressing the real issue of undercooked food.
In addition to these concerns, our stay was further compromised by the lack of basic amenities and other safety issues. Despite requesting a cot/crib, none was provided, and we had to make do with a sofa bed. The children's playroom also posed safety hazards, with sharp corners, low exposed electrical outlets, and an exit leading to steep steps without proper separation—all of which are unacceptable risks for a four-star hotel.
Overall, the hotel's lack of attention to guest safety and well-being, as well as the dismissive attitude towards our concerns, is deeply disappointing. I strongly urge to reassess their safety standards and take immediate action to ensure the safety and comfort of all guests.