I chekc in early but room not ready, so I told the front desk will be back at night, ask for her help to arrange my luggage to my room once it 's ready. But until I reach hotel at 10pm, my luggage still at lobby. When I ask the front desk staff, he seems know nothing and answer me"no bell boy for whole day"to me, this is totally ridiculous by giving customer an answer like this. Myself and friend won't be coming back to this hotel in future. And I won't recommend to anyone that I know. Hope they can have improvement soon.