Regular staff were really nice, but the room they gave us was really hot especially during noon. Air conditioner was weak and barely changed the room temp we had to sleep directly in front of it. They won't give you an extra keycard, so that means you'll have to take the one from the room every time you leave. Aside from having to return to a hot room, it was extremely inconvenient if you had to do activities separately, as you need to ask 2 people to 1) Access the floor through the elevator, and 2) Access your actual room. Food was ok, but nowhere near excellent. This resort was definitely convenient because of its location, but certainly wasn't comfortable.