Negative: 1) Just minutes after checked in, bed sheet, duvets, seemed to be used by previous stay of another guests. Not cleaned at all. We called 0 to change them immediately. This shouldn't have been happened. Hairs were found in the floor. 2) The bed was too hard and not in a good condition. 3) Room service should start early and finish until late night, not 14. 30 hours. What shall we do if we get hungry at night time. There was no service after that night time. 4) The plugs should have been installed more to charge phone battery on head of the bed. In our room, there was none. 5) In room tea was horrible taste to serve guest. Positive: 1) Room is quiet, good sleep. 2) We love the room with balcony. 3) Air con was very good, quick time to drop temperature to be cool. 4) Fridge is very good, microwave. Bowl soup with spoon are good choice to provide guests. 5) The slippers were used and dirty to use.