When you want to check out, we leave the suitcase at the reception, but when we depart from the airport to the airport, the luggage left behind and the hotel until now, after being emailed many times, just answered, and the answer is unclear, emailed again, it's been 2 days , msh hasn't replied yet. It is highly recommended that you leave the suitcase in the trunk. Because the hotel reception did not provide the best service at all. It does not help checking whether the guest luggage has been carried away or not, because at that time the suitcase was beside the reception desk. A pretty disappointing experience.