8.5
Very Good

From 4,804 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.5

Service and Facilites

8.6

People often mention about Brits Hotel Puri Indah
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Bedroom (41)
Ambiance (37)
Staff Friendliness (35)
Bathroom (32)
Surroundings (29)
Hotel Area (29)
Wifi (28)
Room Space (28)
Accessibility (27)
Check-in/out Time (27)
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Traveler Reviews Brits Hotel Puri Indah

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40
Customer reviews
Sutria D.
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10.0

/10

Reviewed 2 day(s) ago

Always amazing. Especially the early check in, because I needed a quick break. Thanks yoo
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G***h
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Business
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9.4

/10

Reviewed 3 day(s) ago

Nice & comfortable hotel. Rooms are a bit small but quite comfortable and clean. Breakfast food is varied & delicious
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Accommodation's Reply
25 Apr 2025
Dear G*h, Thank you for your trust in staying at Brits Hotel Puri Indah. We greatly appreciate your review. We are glad that you enjoyed the cleanliness and comfort of the room and the variety of breakfast menus that we provide. Of course, your input regarding the size of the room is our concern for improving our services in the future. We look forward to your next visit with even better service. Warm Regards, Alif Alvian. Front Office Manager
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A***u
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Business
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10.0

/10

Reviewed 5 day(s) ago

the room is very comfortable, the place is clean, strategic
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Accommodation's Reply
25 Apr 2025
Dear A*u, Thank you very much for your positive review! We are very happy to know that you felt comfortable with our room, and satisfied with the cleanliness and strategic location of the hotel. Guest comfort is our top priority, and reviews like this really motivate our team to continue providing the best service. See you again on your next visit to Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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Nanang A.
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Leisure
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10.0

/10

Reviewed 5 day(s) ago

Nice and comfortable atmosphere for family vacation.
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Accommodation's Reply
25 Apr 2025
Dear Mr. Nanang A, Thank you for your review. We are glad that you and your family enjoyed the comfortable atmosphere at our hotel. We hope that your stay will be a pleasant holiday memory. See you again at Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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N***h
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Leisure
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8.5

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the room is clean and comfortable. The restaurant is on the rooftop, nice for a late night coffee. The Spanish coffee is also good.
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Accommodation's Reply
15 Apr 2025
Dear N*h, Thank you for your positive review. We are glad to hear that you felt comfortable with the cleanliness of the room and the friendliness of our staff. We are also very happy that you enjoyed our rooftop atmosphere. Hopefully, those moments will be pleasant memories during your stay at Brits Hotel Puri Indah. We look forward to welcoming you back. Warm Regards, Alif Alvian. Front Office Manager
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Angelia J.
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10.0

/10

Reviewed 2 week(s) ago

comfortable and familiar hotel. I have been back to this hotel many times. The staff is very good and friendly. The environment is also clean. The location is close to the food center.
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Accommodation's Reply
15 Apr 2025
Dear Mrs. Angelia J, Thank you very much for trusting Brits Hotel Puri Indah as your choice every time you visit. We are very happy and grateful to be a comfortable and familiar "second home" for you. We also greatly appreciate your appreciation for our friendly service, clean environment, and our strategic location near the culinary center. We look forward to your next visit with the best service from us. Warm Regards, Alif Alvian. Front Office Manager
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V***n
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9.1

/10

Reviewed 3 week(s) ago

The room is clean and the bed is big enough, the hotel staff is friendly and helpful during the check-in and check-out process. Thank you.
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Accommodation's Reply
15 Apr 2025
Dear V*n, Thank you for your positive review. We are very pleased to know that you felt comfortable with the cleanliness of the room, the adequate size of the bed, and the service of our staff during the check-in and check-out process. Your feedback means a lot to us and is a motivation to continue providing the best service. See you again at Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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D***i
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10.0

/10

Reviewed 3 week(s) ago

It's fine, but yesterday it took a while to refill at breakfast.
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Accommodation's Reply
15 Apr 2025
Dear D*i, Thank you for staying at Brits Hotel Puri Indah and taking the time to leave a review. We are glad to know that you were satisfied with your overall stay experience. We also apologize for the late refill during breakfast. We will immediately coordinate this with the relevant team so that the service at our restaurant can be more responsive and satisfying. We look forward to welcoming you back with even better service. Warm Regards, Alif Alvian. Front Office Manager
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C***i
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Leisure
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8.4

/10

Reviewed 3 week(s) ago

The hotel staff are very nice and friendly.
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Accommodation's Reply
15 Apr 2025
Dear C*i, Thank you for your positive review. We are very pleased to know that the friendliness of our staff left a good impression on you. We will continue to maintain the quality of service so that every guest feels comfortable and appreciated. See you again on your next visit to Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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P***g
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8.5

/10

Reviewed 3 week(s) ago

Overall everything is ok, only the room telephone doesn't work to contact the receptionist and others.
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Accommodation's Reply
21 Apr 2025
Dear P*g, Thank you for your positive review. We are pleased to know that overall you were satisfied with your stay at Brits Hotel Puri Indah. We apologize for the inconvenience related to the room phone not working. We have followed up with the technician team to have it fixed immediately. Your input is very important for improving our service in the future. We look forward to your next visit. Warm Regards, Alif Alvian. Front Office Manager
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Sutria D.
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

Cool. Several times reservation, always very impressive. Also, ALWAYS can Early Check in. Thanks yoo
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Accommodation's Reply
21 Apr 2025
Dear Sutria D, Thank you very much for your positive review. We greatly appreciate your trust in choosing Brits Hotel Puri Indah as a place to stay on several occasions. We are pleased to hear that the early check-in service can provide extra comfort. We always strive to provide the best experience for every guest, and positive feedback like this really helps us to continue to improve our services. We look forward to welcoming you back on your next visit with more facilities and comforts for you to enjoy. If there is anything else we can help you with, please do not hesitate to contact us directly. Warm Regards, Alif Alvian. Front Office Manager
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Riska R.
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Staycation
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10.0

/10

Reviewed 4 week(s) ago

Friendly staff, very good facilities
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Accommodation's Reply
21 Apr 2025
Dear Ms. Riska R, Thank you very much for the positive review that you have given. We are very happy to hear that you are satisfied with the friendliness of our staff and the facilities provided. Reviews like this motivate us to continue to provide the best service. We hope to welcome you back on your next visit and provide a more enjoyable stay experience. Warm Regards, Alif Alvian. Front Office Manager
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Mario R.
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Staycation
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9.7

/10

Reviewed 4 week(s) ago

Overall is okay. The AC is cold, the room is cool and there is a sofa too. Next time I will come again.
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1 people find it helpful

Accommodation's Reply
21 Apr 2025
Dear Mr. Mario R, Thank you for your positive review. We are very happy to hear that you feel comfortable with the cool AC and the room complete with sofa. We will continue to strive to maintain the quality of service and comfort for every guest. We look forward to your next visit to Brits Hotel Puri Indah. Warm Regards, Alif Alvian. Front Office Manager
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w***a
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Staycation
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8.5

/10

Reviewed 5 week(s) ago

The hotel is very comfortable, the staff is friendly, the room is clean and there is a smart TV. The price is also very good.
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Accommodation's Reply
27 Mar 2025
Dear w*a, Thank you for your positive review! We are glad to know that you felt comfortable during your stay, received friendly service, and enjoyed our room facilities and smart TV. We are also glad that the price we offer is in line with your expectations. We look forward to welcoming you back for another pleasant stay at Brits Hotel Puri Indah. Warm Regards, Alif Alvian. Front Office Manager
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N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

The hotel atmosphere is quiet, good for a vacation.
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1 people find it helpful

Accommodation's Reply
18 Mar 2025
Dear N*g, Thank you for staying at Brits Hotel Puri Indah and sharing your experience. We are pleased to know that you enjoyed the serene atmosphere of our hotel, which is perfect for a vacation. We look forward to welcoming you back for another pleasant stay. Warm Regards, Alif Alvian. Front Office Manager
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 week(s) ago

very comfortable and the staff is friendly. have stayed here many times. hope you guys also like staying here
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Accommodation's Reply
18 Mar 2025
Dear M*a, Thank you for your positive review and loyalty to stay at Brits Hotel Puri Indah. We are very happy to know that you felt comfortable and received friendly service from our team. We hope to continue to provide a pleasant stay experience for you. See you on your next visit! Warm Regards, Alif Alvian. Front Office Manager
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Sutria D.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

Amazing place for Healing.. Excellent
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Accommodation's Reply
18 Mar 2025
Dear Sutria D, Thank you for your kind words! We’re delighted to hear that you found Brits Hotel Puri Indah to be a great place for relaxation and healing. We look forward to welcoming you back for another amazing stay! Best Regards, Alif Alvian Front Office Manager
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Muhammad H.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 7 week(s) ago

The restaurant menus are complete and delicious. Everything is good, but two. 1. It turns out that the rooftop has been renovated into a closed room, maybe because it often rains and winds. 2. The massage service is not in a separate place, but in the room, well, that's disappointing. 😢. Recommended hotel, 4.8/5 stars
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Accommodation's Reply
18 Mar 2025
Dear Mr. Muhammad H, Thank you for your great review and rating for Brits Hotel Puri Indah. We are pleased to know that you enjoyed our extensive and delicious restaurant menu. Regarding the rooftop renovation, it is true, this change was made to improve guest comfort, especially due to the weather. We also understand your preference regarding massage services, and we will take this feedback into consideration for future service improvements. We greatly appreciate your recommendation and look forward to welcoming you back for an even better stay. Warm Regards, Alif Alvian. Front Office Manager
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D***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 8 week(s) ago

A little bit about the mattress, it could be improved a little bit because it's too soft..it's a shame for elderly people..all is good
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1 people find it helpful

Accommodation's Reply
03 Mar 2025
Dear D*a, Thank you for your review and feedback! We are glad you enjoyed your stay at Brits Hotel Puri Indah. Your suggestion regarding the mattress will be our concern to improve guest comfort. We look forward to welcoming you back! Warm Regards, Alif Alvian. Front Office Manager
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Sutria D.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 8 week(s) ago

Amazing Experience. The Coolest Hotel in town. I love it

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Accommodation's Reply
03 Mar 2025
Dear Mr Sutria D., Thank you for your amazing review! We're thrilled to be your coolest hotel in town! We can't wait to welcome you back for another unforgettable stay! Best Regards, Alif Alvian Front Office Manager
Number of reviews per page
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40