Dear Mr. I Made R.N., Thank you for sharing your recent experience with us at Hotel Ciputra World Surabaya. We sincerely appreciate your time and feedback. We would like to kindly bring to your attention that the photos attached to your review appear to be from a different property and do not accurately represent the facilities of our hotel. To ensure clarity and avoid any potential misunderstanding for future guests, we would greatly appreciate it if the images could be reviewed or revised accordingly. Should you require any assistance or wish to share images from your actual stay, please do not hesitate to contact us directly. We are always here to assist. Once again, thank you for your review. We look forward to the opportunity of welcoming you back in the near future. Warmest regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya