Message from traveloka, when we arrived at the reception, the hotel said that there was a problem with the traveloka application, because the rooms were actually full but the application could still make reservations. Finally, the hotel transferred us to a hotel in the same group as d'best hotel, namely BTW Hotel. Finally, we stayed at a hotel that felt like a boarding house. 3-star price, facilities like a single bed boarding house.
Maybe it's true that the traveloka application is the error, so the hotel can't be blamed. but the hotel should have replaced it with a comparable price and facilities. There was no toothbrush, tissue, kettle.