Overall Ratings & Reviews Aston Karimun City Hotel

Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced during the check-in process. Long waiting times are certainly not the standard of service we expect for our guests. We will immediately evaluate and improve the check-in process to make it more efficient and convenient in the future. Your satisfaction is our priority, and we look forward to providing a better experience on your next visit. Sincerely, Management Hotel aston karimun

Dear Valued Guest, Thank you for your positive review! We are glad to know that you were satisfied with the friendliness and assistance provided by our staff during the check-in process. Friendly and helpful service is our top priority to ensure every guest feels comfortable since their arrival. We will convey your appreciation to our team as motivation to continue providing the best service. We look forward to welcoming you back in the future! Best regards, Management Hotel aston karimun

Dear Valued Guest, Thank you for sharing your honest feedback. I’m glad you found the place good and appreciate your observation about the guest demographic. We acknowledge that the hotel might feel more catered to business travelers at times, but we value all our guests, including families. Your comment is valuable, and we’ll consider how we can make our facilities and services more family-friendly in the future. We hope to have the opportunity to welcome you back, whether for business or leisure, and provide an even better experience. Best regards, Management ASTON Karimun Hotel

Dear Mrs. Dewi, Thank you for your trust in returning to stay at our hotel every time you visit Tanjung Balai! We are happy to hear that your experience is always pleasant. We greatly appreciate your positive review and hope to continue to provide the best service on every visit. See you on your next visit! Sincerely, Management Hotel Aston Karimun

Dear Valued Guest, Thank you for your feedback. I apologize for the inconvenience you experienced during your stay. Bad Smell Bed Sheets: We are sorry to hear that the bed sheets did not meet the expected cleanliness standards. We will immediately share this with the housekeeping team to ensure that the bed sheets are washed and checked more thoroughly before use. Cleanliness of Toilets: We will also instruct the housekeeping team to improve their attention to detail, especially the cleanliness of the toilets, to prevent similar incidents from happening again. We are committed to providing a better stay experience in the future. Thank you for bringing this to our attention. Best regards, Management Hotel aston karimun

Dear Madam, Thank you for your positive review! We are glad to hear that you were satisfied with the friendliness of our staff during the check-in process, as well as the comfort and cleanliness of the room we provided. Feedback like this really motivates our team to continue providing the best experience for every guest. We look forward to welcoming you back in the future. Best regards, Management Hotel aston karimun.

Dear Sir/Madam, Thank you for providing feedback regarding your experience during your stay at our hotel. I apologize for the inconvenience you experienced during your three days and two nights here. Room Phone: I am very sorry to hear that your room phone was not working. This is a serious issue, and we will immediately check and fix all room phones to ensure smooth communication for all guests. Room Amenities: I also regret that hangers and hotel slippers were not provided in your room and had to be requested in advance. We will ensure that in the future, all these basic amenities are available in every room without having to be requested. Washbasin: Regarding the slow-flowing washbasin issue, we will immediately instruct the maintenance team to check and fix any pipes that may be clogged. I greatly appreciate your feedback on our Quality Control (QC) system. Evaluation and improvement of service quality is our priority, and we will take steps to ensure that such incidents do not recur. We hope that you will give us the opportunity to improve your experience in the future. Thank you for bringing this issue to our attention. Sincerely, Hotel Management aston karimun.

Dear Sir/Madam, Thank you for your feedback, and I apologize for the less than pleasant experience during your stay at our hotel. Front Desk and Restaurant Service: I am very sorry to hear that you felt that the service from the front desk and restaurant was unfriendly and substandard. This is not the type of service we want to provide, especially in a hotel of Aston's stature. We will immediately provide retraining to our team to ensure that all guests are greeted with the friendliness and professionalism they deserve. Noise and Cleanliness: Regarding the noisy music and the unsuitable and dirty condition of the rice cooker, we will review our policy regarding the volume of music in public areas and check and repair the equipment in the restaurant to ensure its cleanliness and suitability. I really appreciate you for sharing this feedback with us. We will make improvements immediately so that no other guests experience the same thing. Our hope is to be able to provide you with a much better stay experience in the future. Thank you for your attention and understanding. Best regards, Management Hotel Aston Karimun.

Dear Sir/Madam, Thank you for this short but very positive review! We are glad to know that you are satisfied with the friendliness of our staff, the good service, and the cleanliness of the hotel. We will continue to be committed to providing the best service for every guest. We look forward to welcoming you back in the future. Sincerely, Management Hotel aston karimun.

Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you found our staff friendly and our hotel clean. Your satisfaction is our top priority, and reviews like this are a great motivation for our team to continue providing the best service. We look forward to welcoming you back in the future and providing you with a great stay experience every time you visit. Best regards, Management Hotel aston karimun.

Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you were satisfied with our good and friendly service, and found our rooms clean and comfortable. We will continue to strive to maintain these standards and ensure that every guest feels as comfortable as possible during their stay at our hotel. We look forward to welcoming you back in the near future. Sincerely, Management Hotel Aston Karimun.

Dear Sir/Madam, Thank you very much for your positive review! We are glad to hear that you enjoyed the strategic location of our hotel, and were satisfied with the friendliness and service of our staff. We will continue to strive to maintain the quality of service that you appreciate and ensure that every guest has a satisfying experience. We look forward to welcoming you back to our hotel. Sincerely, Management Hotel aston karimun.

Dear Mr Bambang S, Warm Greetings From Aston Karimun City Hotel! Sorry for the shortcomings that occurred in your room when you stayed at our hotel. For this reason, I will follow up with the team. Thank you for your input sir.

Dear Our Guest War Greetings From Aston Karimun, I do apologize about this problem we'll handle this issue, I'm really sorry about this.