Overall Ratings & Reviews Maya Sanur Resort & Spa

Dear M***d, Thank you for your fantastic review! We're delighted to hear that you had a pleasant stay and enjoyed our friendly staff. It's wonderful to know that the room exceeded your expectations in both size and quality. Your 10/10 recommendation means the world to us! We look forward to welcoming you back for another amazing stay. Warm regards, I Putu Eddo Arthawan Resort Manager

Dear B***a, Thank you for sharing your feedback. We're glad to hear that you found our resort beautiful and that our service team was able to promptly address your concerns. However, we sincerely apologize for the inconveniences you experienced with noise, the room amenities, and the housekeeping oversight. Your comfort is very important to us, and we appreciate your understanding. We truly value your feedback and will take it into consideration to enhance the experience for all our guests. If you visit us again, please let us know your preferences, and we’ll do our best to make your stay even more enjoyable. Warm regards, I Putu Eddo Arthawan Resort Manager

Dear K***i, Thank you for your kind words and for recommending our hotel! We're thrilled to have pleasantly surprised you and are glad you enjoyed your stay. We hope to welcome you back again soon for another wonderful experience. Warm regards, I Putu Eddo Arthawan Resort Manager

Dear H*n, Thank you for taking the time to provide feedback on your experience. We are very sorry to hear about the inconvenience you experienced during your stay, especially regarding the request for adjacent rooms, birthday greetings, and pool access that could not be accommodated. We understand how important these details are, especially when bringing seniors and children. We also noted complaints regarding the comfort of the pillows and the cleanliness of the room and hotel area. Your feedback is very important to us and will be passed on to the team to ensure improvements are made. We apologize if your initial check-in experience was not up to our standards, although we are glad to hear that subsequent interactions were more positive. We appreciate that you found our room interiors nice and spacious, however we regret that your overall experience did not live up to the expected value. We greatly appreciate your feedback and look forward to providing you with an even better experience in the future. Best regards, i putu Eddo Arthawan. Resort Manager.

Dear Intan K., Thank you so much for taking the time to share your positive feedback about your Nyepi stay with us! We are thrilled to hear that you had a wonderful experience and enjoyed our hospitality. It's fantastic to know that you found our staff to be friendly and communicative, and we're delighted that you enjoyed the food and facilities during your stay. We're especially pleased that you had a great experience with our morning yoga session – it's always our goal to provide activities that promote relaxation and well-being for our guests. Your kind words mean a lot to us, and we will make sure to pass along your compliments to our team. We're grateful for your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Warm regards, I Putu Eddo Arthawan Resort Manager

Dear Gian K., Thank you so much for taking the time to share your positive experience at our property. We're delighted to hear that you found our property nice and well-maintained. Your kind words about our friendly and hospitable staff are truly appreciated. We strive to create a welcoming and enjoyable environment for our guests, and it's wonderful to know that we succeeded during your stay. We look forward to the pleasure of hosting you again in the future. Best regards, I Putu Eddo Arthawan Resort Manager

Dear Maya S. L., Thank you for your heartwarming review! We're overjoyed to hear that Maya Sanur felt like a "place to call home" during your recent stay. Creating a home-like atmosphere for our guests is precisely what we aim for, and your sentiment validates our efforts. We're thrilled that you found comfort and solace within our walls. We're grateful to have had the opportunity to be your home away from home, and we eagerly anticipate the pleasure of welcoming you back for another memorable stay. Warm regards, I Putu Eddo Arthawan Resort Manager

Dear Empy Effendi, Thank you for staying with us and sharing a beautiful review on Traveloka. We are delighted to know that you had an enjoyable stay and highlighted the nice location, breakfast, and spacious room. Reinforcing our commitment to elevate guest experiences, we are glad to share that we recently extended the Kids club operation hours until late afternoon and launched a new schedule of weekly activities which include some exciting games and sports. We look forward to welcoming you again soon. Best regards, I Putu Eddo Arthawan Resort Manager

Dear ina, Thank you for staying at our resort and it's great to get good marks in this review. To meet the expectations of our guests, the Kids Club is currently open until the afternoon, so that every child staying at Maya Sanur can use this facility longer. Apart from that, we have also planned to create a playground in an open area next to our Kid's pool. We hope that you can return to stay with your family in the future and enjoy these additional facilities comfortably. Thank you, Best regards, I putu Eddo Arthawan. Resort Manager.

Dear Kelvin A. S, Thank you for staying at our resort. We're sorry for the incident related to our water heater. We have checked and found that our water heater is in normal condition. We have also made sure that this does not happen again in the future. Given that at this time, the hotel is busy, it's a shame we can't provide a late check out because it can result in a late check-in for the next guest. This applies to all our guests. We apologize for the inconvenience caused. We hope to serve you again in the future and have a more pleasant experience. Warm regards, I putu Eddo Arthawan. Resort Manager.

Dear Ms Panna K. R. S., Thank you for staying with us and sharing a beautiful comment on the review. We are delighted to know that you had a wonderful experience and are very happy with the services rendered by our team members. Look forward to welcoming you again in the near future. Best regards, I Putu Eddo Arthawan Resort Manager