Overall Ratings & Reviews Emilia Hotel By Amazing - Palembang

Dear Sir/Madam, Thank you for your positive review. We are very pleased to know that you are satisfied with the facilities, services, and comfort during your stay at Emilia Hotel by Amazing Palembang. It is an honor for us to be able to provide the best experience, including upgrading the room type at no additional cost. We also appreciate your attention to the service of our team, especially the security officers on duty during the day. This review is certainly a motivation for the entire team to continue to provide the best service. We look forward to welcoming you back on your next visit. Thank you for your trust in us. Warm regards, Management of Emilia Hotel by Amazing Palembang

Dear Sir/Madam, Thank you for taking the time to share your experience at Emilia Hotel by Amazing Palembang. We deeply regret and sincerely apologize for the inconvenience that you and your family experienced, especially in the service in our restaurant area during Eid al-Fitr. This is certainly not the standard of service that we expect to provide to our guests, especially on a day that should be full of happiness and togetherness. We will immediately follow up your input seriously with the relevant team for evaluation and improvement. We will also provide further guidance to our staff so that similar incidents do not happen again in the future. We understand your feelings, especially if it affects the comfort of your family. Hopefully we will still be given the opportunity to serve you much better in the future. Best regards, Management of Emilia Hotel by Amazing Palembang

Dear Sir/Madam, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay, especially regarding the AC which was not cold enough, the room facilities were not complete, and the wifi information was not conveyed properly. This feedback is very important for us to evaluate and improve so that our services and facilities are increasingly optimal. We will ensure that these matters can be handled better in the future, so that guest comfort remains the main priority. We hope that we will still be given the opportunity to welcome you back and provide a better stay experience in the future. Best regards, Management of Emilia Hotel by Amazing Palembang

Dear Sir/Madam, Thank you for sharing your experience staying at Emilia Hotel by Amazing Palembang. We greatly appreciate your appreciation for our hotel's strategic location, spacious parking area, varied breakfast menu choices, and comfortable lobby. However, we also apologize for the inconvenience you experienced regarding the condition of the room, especially regarding the AC, the aroma of the towels, blankets, and sheets. We have forwarded this input to the relevant team for immediate follow-up and improvement of its quality. We are committed to continuously improving our services and facilities for the comfort of all our guests. Hopefully we can welcome you back with a more satisfying experience in the future. Best regards, Management of Emilia Hotel by Amazing Palembang

Thank you for your review! We are very happy to hear that the location of Emilia Hotel is close to the mall and is suitable for a family vacation. In addition, the ease of finding typical Palembang souvenirs such as Pempek Vico and Candy by walking is certainly an added value. We will continue to strive to provide the best service for guest comfort. Thank you also for mentioning the management of Emilia Hotel. Hopefully you and your family can stay again in the future! 😊. Best regards. Emilia Hotel Management. By Amazing Palembang