8.7
Very Good

From 3,151 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.5

Location

8.9

Service and Facilites

8.8

People often mention about Kristal Hotel Jakarta
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Room Space (88)
Family Friendly (82)
Staff Friendliness (79)
Bedroom (78)
Bathroom (75)
Hotel Area (75)
Ambiance (74)
Accessibility (68)
Surroundings (67)
Activity Option (65)
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Traveler Reviews Kristal Hotel Jakarta

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40
Customer reviews
I***i
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9.1

/10

Reviewed 11 hour(s) ago

Nice spacious room, but I found some spots with ants wandering around. Hopefully, it will be cleaner next time.

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rully v. p.
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10.0

/10

Reviewed 4 day(s) ago

It would be really good if it was in crystal, right?
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ivhank r.
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10.0

/10

Reviewed 6 day(s) ago

The only hotel with 3 bedrooms and pleasant facilities.
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Accommodation's Reply
24 Apr 2025
"Dear Mr./Mrs. Ivhank R., It is a pleasure to know that you can enjoy the various facilities that we have provided on your visit this time, it is a matter of pride for us if our efforts in providing the best accommodation experience can meet your and your family's expectations. See you again at Kristal Hotel Jakarta. Warm regards, Anton Katim. Executive Assistant Manager
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P***i
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Staycation
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6.8

/10

Reviewed 7 day(s) ago

For studio rooms, 2 rooms, even 4 rooms specifically for upper or lower gallon dispensers, please pay attention to the cleanliness, the dispenser during my stay has never found a clean dispenser either outside the dispenser or even inside the dispenser so it feels unsafe for drinking water. Also for the TV, please if possible get the latest TV, not the old one. There should be at least 1 either in the room or outside the room
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F***l
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Staycation
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9.4

/10

Reviewed 1 week(s) ago

The hotel is very strategically located, there are many culinary around. The hotel facilities are complete and solid, the Wi-Fi is very fast.
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Thank you for your positive review. We hope that your stay at Kristal Hotel Jakarta will always be memorable, and we look forward to welcoming you back. Warm regards, Anton Katim. Executive Assistant Manager
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L***d
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9.1

/10

Reviewed 1 week(s) ago

Clean and comfortable rooms, quiet rooms with pampering swimming pool facilities.
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Accommodation's Reply
26 Apr 2025
Dear Sir/Madam, We are glad to hear that you enjoyed your stay. We will continue to strive to provide a shared experience for each of our guests. We hope to welcome you back to Kristal Hotel Jakarta in the near future. Warm regards, Anton Katim. Executive Assistant Manager
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Arfandi
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Staycation
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8.5

/10

Reviewed 1 week(s) ago

A comfortable staycation place for families.
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Accommodation's Reply
24 Apr 2025
Dear Mr. Arfandi, Thank you; H for the brief review given. We are glad to know that Kristal Hotel Jakarta is a comfortable staycation place for your family. We look forward to your next visit for a pleasant stay experience. Warm regards, Anton Katim. Kristal Hotel Jakarta
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S***i
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9.4

/10

Reviewed 2 week(s) ago

Recommended for family vacations, especially for groups 🥰😍
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Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, We are glad to hear that Kristal Hotel Jakarta can be the right choice to enjoy time with family. We hope to welcome you and your family back for an equally enjoyable holiday experience. Sincerely, Anton Katim. Executive Assistant Manager
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e***y
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10.0

/10

Reviewed 2 week(s) ago

pleasant with good room facilities.
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1 people find it helpful

Accommodation's Reply
18 Apr 2025
"Dear Sir/Madam, Thank you for your positive review, we are glad to hear that you enjoyed the facilities we have provided. We look forward to welcoming you back soon for a more enjoyable stay. Best regards, Anton Katim. Executive Assistant Manager"
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N***l
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Leisure
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5.8

/10

Reviewed 2 week(s) ago

Smelly room, 1 hour late check in. Given breakfast compensation but all the food was gone.
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Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, Thank you for sharing your experience. We are very sorry to hear that the room you stayed in did not meet your expectations, as well as the delay during the check-in process. We will review this immediately and coordinate with the team to ensure that similar incidents do not recur in the future. Your feedback is very valuable for us to continue to improve the quality of our services. We look forward to providing a better experience on your next visit. Best regards, Anton Katim. Executive Assistant Manager
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S***i
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Leisure
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8.5

/10

Reviewed 3 week(s) ago

Smart TV and very comfortable room.
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2 people find it helpful

Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, Thank you for your review, We look forward to welcoming you back to Kristal Hotel Jakarta for another pleasant stay. Sincerely, Anton Katim. Executive Assistant Manager
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I***a
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Staycation
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8.8

/10

Reviewed 3 week(s) ago

It's always a pleasure to stay here, it's like our second home.
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1 people find it helpful

Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, We are very happy to hear that Kristal Hotel Jakarta can be your second home. We look forward to your next visit. Sincerely, Anton Katim. Executive Assistant Manager
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Dessie E. K.
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Leisure
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9.4

/10

Reviewed 3 week(s) ago

Always stay at this hotel because it is recommended, but the check-in time could be faster. Yesterday I could only check in at 16.30 😁
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Accommodation's Reply
18 Apr 2025
Dear Ms. Dessie, We apologize for the delay in your check-in process. We will review this immediately and try to speed up the check-in time for the convenience of our guests in the future. Thank you for your review and your loyalty to always stay at Kristal Hotel Jakarta. We look forward to welcoming you back soon with a better experience. Best regards, Anton Katim. Executive Assistant Manager
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E***a
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9.7

/10

Reviewed 3 week(s) ago

It doesn't matter how old it is, as long as it is well maintained and CLEAN. All the staff are friendly.
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1 people find it helpful

Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, We believe that guest comfort comes from consistent care and sincere service, and we are very happy to know that you felt it during your stay at Kristal Hotel Jakarta. Thank you very much for your review, see you on your next visit. Sincerely, Anton Katim. Executive Assistant Manager
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I***h
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Leisure
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8.8

/10

Reviewed 3 week(s) ago

Even though it's an old hotel, it always feels like a second home when visiting relatives in Jakarta. Homey! Suggestion to add a washing machine so long stay will be more comfortable. Staff because many are seniors, their friendliness and helpfulness are not in doubt
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Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, It is a pleasure to hear that Kristal Hotel Jakarta always feels like a second home to you while in Jakarta. Thank you very much for your warm review, we look forward to your next visit with open arms. Sincerely, Anton Katim. Executive Assistant Manager
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Pradipta
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Staycation
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8.0

/10

Reviewed 3 week(s) ago

I reserved 3 rooms, but for the other 2 rooms, we had to wait to be ready until 4:50 PM. The check-in time is supposed to be at 3:00 PM. And the air conditioning was not running well when we were in the room.

1 people find it helpful

Accommodation's Reply
12 Apr 2025
"Dear Mr./Ms. Pradipta Y. U. Thank you for choosing Kristal Hotel Jakarta and your time for sharing your experience. Please accept our sincerest apologies for the delay in preparing your rooms and for the inconvenience caused by the air conditioniong. This is certainly not the experience we aim to provide, and we deeply regret the inconvenience it caused during your stay. Your review have been shared with our team to ensure better coordination and room readiness in the future. We truly appreciate your patience, adn we hope to have the opportunity to serve you better on your next visit. Warm regards, Anton Katim Executive Assistant Manager"
Yessi L.
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

This is the second time I have stayed at Kristal Hotel because it is nice and comfortable for children. I always like to stay at this hotel again. And also for breakfast, all the food is delicious.
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1 people find it helpful

Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, Thank you for your trust to stay again at Kristal Hotel Jakarta. We are very happy to know that you and your family can enjoy your stay experience this time. We look forward to your next visit for an equally pleasant experience. Sincerely, Anton Katim. Executive Assistant Manager
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E***a
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9.7

/10

Reviewed 3 week(s) ago

I've been staying here for 3 days, seriously this is beyond my expectations, even though the hotel is old but there is nothing scary, the hotel is clean, the hotel is very well maintained, all the staff are very helpful, seriously this will be my regular hotel if I go to Jakarta again 😍 it's really worth it to stay here
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Accommodation's Reply
18 Apr 2025
Dear Sir/Madam, Thank you for your wonderful review. We are pleased to know that your stay at Kristal Hotel Jakarta exceeded your expectations. It is truly an honor for us to be your preferred hotel when visiting Jakarta. See you again on your next visit. Sincerely, Anton Katim. Executive Assistant Manager
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A***e
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Staycation
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8.0

/10

Reviewed 3 week(s) ago

Check-in was at 15:00 (other hotels at 14:00), at 16:00 many rooms were still not ready. There were so many, the hotel lobby looked like a hospital waiting room. Not to mention, there was no apology or compensation from the hotel.
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Thank you for choosing Kristal Hotel Jakarta and taking the time to give us a review. We apologize for the inconvenience you experienced regarding the check-in time and the late room readiness. This situation is certainly not the standard of service we want to provide, and we are very sorry if this reduced your comfort during your stay at Kristal Hotel Jakarta. Your review is highly appreciated and will be used as an evaluation material for our team so that similar things do not happen in the future. We hope to welcome you back with much better service. Sincerely, Anton Katim. Executive Assistant Manager
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W***d
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Staycation
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10.0

/10

Reviewed 4 week(s) ago

A multifunctional hotel, suitable for work and also for staycation.
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Accommodation's Reply
24 Apr 2025
"Dear Sir/Madam, Glad to hear that you enjoyed the flexibility we offer, thank you for your positive review. We look forward to welcoming you back for an equally enjoyable stay. Warm regards, Anton Katim. Executive Assistant Manager
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Number of reviews per page
20
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