Dear Mr./Mrs. D*i, Warm greetings from Neo Cirebon, First of all, allow us to thank you for choosing Neo Cirebon and for the time and feedback you have provided regarding your stay at Hotel Neo Cirebon. We greatly appreciate any information and feedback from our guests, as this helps us to continuously improve the quality of our products and services. We sincerely apologize for the inconvenience you experienced regarding the AC in your room that was not functioning properly. We understand how important guest comfort is, especially after a tiring journey. This incident certainly does not reflect the standard of service that we strive to provide. As a form of our responsibility, the technical team has checked and repaired the AC in the room you occupied. We will also conduct a thorough inspection of all rooms to ensure that our equipment is functioning properly. We sincerely hope to provide a much better experience next time. Once again, we apologize for the inconvenience and thank you for your understanding. We look forward to welcoming you back to Hotel Neo Cirebon in the future. Thank you and see you again, Richard Sembiring. General Manager
