8.5
Very Good

From 7,073 reviews

Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.2

Location

8.4

Service and Facilites

8.6

People often mention about Hotel Neo Cirebon by ASTON
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Bedroom (68)
Staff Friendliness (64)
Bathroom (58)
Ambiance (57)
Taste (54)
Distance to City Center (49)
Hotel Area (48)
Accessibility (45)
Room Space (44)
Check-in/out Time (41)
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Traveler Reviews Hotel Neo Cirebon by ASTON

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40
Customer reviews
s***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 day(s) ago

Clean and comfortable room. Friendly and helpful staff, although parking is limited, there is an empty lot that can be used for parking not far from the hotel location.
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Eli H.
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Staycation
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9.1

/10

Reviewed 5 day(s) ago

Clean, just parking outside.
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k***a
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10.0

/10

Reviewed 1 week(s) ago

Very comfortable, very good, all in all good.
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Adrian F.
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8.5

/10

Reviewed 1 week(s) ago

Food and view from the hotel, guys
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D***i
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Leisure
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10.0

/10

Reviewed 2 week(s) ago

notes 1. hand shower is not big enough 2. hot water flow in the morning at 9 am does not come out, maybe because many people are there at the same time. hopefully it can be considered to increase comfort. other things are enough as a 3 star hotel. Aston group is okay.
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U***h
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10.0

/10

Reviewed 2 week(s) ago

Friendly staff, clean, comfortable rooms, delicious food.
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2 people find it helpful

R***o
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Close to the culinary legend of Cirebon.
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Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. R*o, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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Axel T.
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Business
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8.5

/10

Reviewed 2 week(s) ago

The place is comfortable, the food for breakfast is also delicious. Always a regular every time I go to Cirebon.
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Accommodation's Reply
09 Apr 2025
Dear Mr. Axel, Warm greetings from Neo Cirebon, We would like to thank you for your loyalty in choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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N***r
icon-Leisure
Leisure
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10.0

/10

Reviewed 2 week(s) ago

Hotel Neo is highly recommended.
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Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. N*r, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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D***y
icon-Transit
Transit
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10.0

/10

Reviewed 2 week(s) ago

nice neo in the heart of cirebon city near to center od city in front of ocean nive tom yam and sapo

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H***y
icon-Leisure
Leisure
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9.4

/10

Reviewed 3 week(s) ago

Love staying here. Even though it's a standard type, there's a hairdryer. Very helpful for hijabers 😍
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1 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. H*y, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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i***a
icon-Transit
Transit
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8.5

/10

Reviewed 3 week(s) ago

stayed at this hotel during Eid homecoming. we arrived at night around 21.30, the hotel staff was friendly, check in and check out were easy and fast, the hotel location is easy to reach and close to the main road but for car parking is limited. the room is clean, for bottled drinking water is paid but the staff is quite informative in explaining it. also provided to get drinking water in front of the room. we found a coffee wrapper, probably from the previous guest who forgot to throw it away (the position is visible in the photo), please pay attention. quite pleasant even though we only stopped by for a while to relax. thank you.
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Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. I*a, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that in general the products and services at Neo Cirebon are in accordance with your expectations. We would also like to apologize for the lack of cleanliness standards, in this case related to coffee packaging. We have discussed with the relevant departments, and will conduct training for all housekeeping teams so that they must be more careful in the future. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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ROSIDA P. S.
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Thank you Neo Hotel, because I was just going home for Eid and brought a lot of frozen food as souvenirs, the hotel provided frozen food storage in the kitchen, so it was safe to bring frozen food.
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Accommodation's Reply
10 Apr 2025
Dear Mrs. Rosida, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon and also for taking the time to give a positive review here. It is very pleasing to know that the products and services from our team are in accordance with your expectations. We are very pleased to know that you are satisfied with the products and services provided by our team. We always strive to provide the best service and ensure guest comfort and satisfaction are our top priorities. Reviews like this greatly motivate us to continue improving the quality of our services. Hopefully we can welcome you back with an always more enjoyable experience. Stay healthy and see you again, (Richard S/General Manager).
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t***a
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 week(s) ago

Overall okay, just that the hot water coming out of the shower is small, parking is limited but there is free valet. thank you
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Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. T*a, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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Deviana A.
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9.7

/10

Reviewed 3 week(s) ago

Overall it's really okay, just the twin bed is really small.
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Accommodation's Reply
09 Apr 2025
Dear Mrs. Deviana, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon and for taking the time to provide feedback regarding your stay at Hotel Neo Cirebon. We have noted your information regarding the twin bed size which was considered too small. We apologize for the inconvenience you experienced. This feedback will be a source of evaluation and improvement of our service products in the future. Once again, thank you for your trust in Hotel Neo Cirebon. We look forward to welcoming you back with more satisfying service. Stay healthy for Mrs. Deviana and family and best regards,. Richard Sembiring.(General Manager)
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Noori N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

amazing hotel. would come to stay here again for sure.

2 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Mrs. Noori, Warmest greetings from Hotel Neo Cirebon… Thank you for choosing Neo Cirebon and for taking the time to share your kind words about your recent stay with us. We are absolutely delighted to hear that you had an amazing experience and that you would choose to stay with us again in the future. Your feedback is truly rewarding for our team, as it motivates us to continue delivering exceptional service and hospitality to all our valued guests. Once again, thank you for your support, and we look forward to welcoming you back for another memorable stay at Hotel Neo Cirebon. Warm regards, Richard Sembiring (General Manager)
T***I
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Friendly staff, from front to back. Equipment works well.
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Accommodation's Reply
21 Mar 2025
Dear Mr./Mrs. T*l, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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Eddy S.
icon-Business
Business
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10.0

/10

Reviewed 5 week(s) ago

All the hotel staff are very friendly and welcoming.
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1 people find it helpful

Accommodation's Reply
20 Mar 2025
Dear Mr. Eddy, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)
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D***i
icon-Business
Business
icon-origin-TRAVELOKA

8.7

/10

Reviewed 6 week(s) ago

The AC in the room was not cold at all! I arrived at the hotel around 2 am and wanted to complain because I was already very tired.
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Accommodation's Reply
19 Mar 2025
Dear Mr./Mrs. D*i, Warm greetings from Neo Cirebon, First of all, allow us to thank you for choosing Neo Cirebon and for the time and feedback you have provided regarding your stay at Hotel Neo Cirebon. We greatly appreciate any information and feedback from our guests, as this helps us to continuously improve the quality of our products and services. We sincerely apologize for the inconvenience you experienced regarding the AC in your room that was not functioning properly. We understand how important guest comfort is, especially after a tiring journey. This incident certainly does not reflect the standard of service that we strive to provide. As a form of our responsibility, the technical team has checked and repaired the AC in the room you occupied. We will also conduct a thorough inspection of all rooms to ensure that our equipment is functioning properly. We sincerely hope to provide a much better experience next time. Once again, we apologize for the inconvenience and thank you for your understanding. We look forward to welcoming you back to Hotel Neo Cirebon in the future. Thank you and see you again, Richard Sembiring. General Manager
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d***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

highly recommended for the Cirebon area.
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Accommodation's Reply
18 Mar 2025
Dear Mr./Mrs. D*i, Warm greetings from Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and taking the time to share your experience while staying at Neo Hotel Cirebon and giving us the best rating. Very happy to hear that the products and services at Neo Cirebon are in accordance with your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. (Richard Sembiring - General Manager)
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Number of reviews per page
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