Traveloka (5.977)
Other sources (22)
8,6
Very Good
From 5.977 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,6
Meal
8,2
Location
8,6
Service and Facilites
8,6
People often mention about Gets Hotel Malang
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Staff Friendliness (68)
Distance to City Center (67)
Ambiance (60)
Room Space (60)
Bedroom (59)
Hotel Area (55)
Accessibility (54)
Family Friendly (51)
Taste (51)
Bathroom (45)
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Traveler Reviews Gets Hotel Malang
Number of reviews per page
20
40
Customer reviews
A***a
Leisure
8,5
/10
Reviewed 3 day(s) ago
The hot water shower didn't work optimally. Even after a long afternoon shower, it wasn't hot. The next morning, the water was only warm, and the temperature couldn't be adjusted.
Service and other details were substandard.
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NA
Nur A. W.
Leisure
9,4
/10
Reviewed 4 day(s) ago
My first experience staying at this hotel was quite pleasant and comfortable. The environment was clean and the staff were friendly.
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arif r.
Business
6,8
/10
Reviewed 4 day(s) ago
not a good experience due my stay for 5 days hopefully will improve your services
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B***o
Leisure
9,4
/10
Reviewed 5 day(s) ago
Good and friendly service.....
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LF
Lahonta F.
Staycation
9,0
/10
Reviewed 3 week(s) ago
The room I booked was a non-smoking area...
But there were cigarette butts in the bathroom...
Even though the room didn't smell of cigarettes...
And there was a drink still in the fridge...
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Y***y
8,4
/10
Reviewed 3 week(s) ago
Comfortable room, soft bed, hot water flowing, clean room only balcony is very dirty, it hasn't been cleaned for a long time, there is a lot of trash etc. balcony, breakfast is very minimalist, it's better to stay without BF because there are many food sellers around, AC from 3-8 is not very cold, only feels the wind, it only feels cold after visiting.. better to check periodically for guest comfort
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K***h
Leisure
9,4
/10
Reviewed 3 week(s) ago
The hotel area is comfortable and the experience for 4 days 3 nights was quite pleasant, the staff are quite good, so far it's good
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2 people find it helpful
f***a
8,8
/10
Reviewed 3 week(s) ago
Close to the city...the rooms are not soundproof enough.
The food is not very varied.
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2 people find it helpful
DA
Diana A. Y.
10,0
/10
Reviewed 5 week(s) ago
Satisfying, neat, delicious and cheap food
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M***i
8,8
/10
Reviewed 5 week(s) ago
not a really good hotel but will come back, u guys need bring ur own shampoo or soap tho
2 people find it helpful
mo
mohamad o.
Staycation
8,5
/10
Reviewed 5 week(s) ago
Maybe it needs a little checking, like the AC and water heater. Hopefully the service will improve.
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1 people find it helpful
AN
Afni N. D.
Leisure
10,0
/10
Reviewed 6 week(s) ago
Overall, I was very satisfied with my stay here. The hotel's location is also strategic. The service was excellent, the rooms were spacious and clean, and the food was delicious. It was a great deal that I got a discount yesterday; I'll be staying here again next time.🥰
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest, Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, we are very happy and appreciate your input and suggestions, it is an honor for us to be able to serve you so that you feel comfortable and memorable during your stay with us at Gets Hotel Malang. We will always improve our service both in terms of service quality and product quality, so that we can accommodate and provide the best service. We hope you can return to visit Gets Hotel Malang with a new nuance and experience, once again we thank you for your visit. Best regards, Management.
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Y***y
Leisure
8,5
/10
Reviewed 6 week(s) ago
good enough and only walk side outside the hotel for access to shop didn't have one space, so walk close to the driving cars and motorbike. I have to be careful walk then
2 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day.
Dear Loyal Guest
Thank you for choosing Gets Hotel Malang as your vacation spot with family and colleagues, we are very happy and appreciate your input and suggestions, it is an honor for us to be able to serve you so that you feel comfortable and memorable while staying with us at Gets Hotel Malang. We will always improve the service both the service quality and the quality of the products we have, so that we can accommodate and provide the best service. We hope you can come back to Gets Hotel Malang with new experiences, we thank you again for your visit.
Best Regards,
Management
Ikar R. R.
Leisure
8,5
/10
Reviewed 6 week(s) ago
Large and clean room, clean bathroom, friendly staff, great location. I'll stay here again if I go to Malang. Close to everything.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest, Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, we are very happy and appreciate your input and suggestions, it is an honor for us to be able to serve you so that you feel comfortable and memorable during your stay with us at Gets Hotel Malang. We will always improve our service both in terms of service quality and product quality, so that we can accommodate and provide the best service. We hope you can return to visit Gets Hotel Malang with a new nuance and experience, once again we thank you for your visit. Best regards, Management.
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L***s
Leisure
8,5
/10
Reviewed 6 week(s) ago
The atmosphere is okay, the staff are not very responsive, the security and valley are actually more responsive than the staff inside the hotel.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest. Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, it is an honor for us to be able to serve you during your stay with us at Gets Hotel Malang. We apologize for any inconvenience during your stay at our hotel regarding the less than satisfactory service and hotel facilities and thank you for your criticism and suggestions for the progress of Gets Hotel Malang. We will always improve our service, both in terms of service quality and product quality. We look forward to your next visit with better service from Gets Hotel Malang. Best Regards, Management.
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DA
Diana A. Y.
10,0
/10
Reviewed 6 week(s) ago
It was fun and I want to come back
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest, Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, we are very happy and appreciate your input and suggestions, it is an honor for us to be able to serve you so that you feel comfortable and memorable during your stay with us at Gets Hotel Malang. We will always improve our service both in terms of service quality and product quality, so that we can accommodate and provide the best service. We hope you can return to visit Gets Hotel Malang with a new nuance and experience, once again we thank you for your visit. Best regards, Management.
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N***b
8,4
/10
Reviewed 7 week(s) ago
maybe the cleanliness of the room can be improved to be even cleaner..
thanks :-)
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Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest. Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, it is an honor for us to be able to serve you during your stay with us at Gets Hotel Malang. We apologize for any inconvenience during your stay at our hotel regarding the less than satisfactory service and hotel facilities and thank you for your criticism and suggestions for the progress of Gets Hotel Malang. We will always improve our service, both in terms of service quality and product quality. We look forward to your next visit with better service from Gets Hotel Malang. Best Regards, Management.
See original
A***a
Staycation
8,5
/10
Reviewed 7 week(s) ago
The location of the hotel is close to shopping areas and the hotel staff are friendly and the breakfast is quite good.
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest, Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, we are very happy and appreciate your input and suggestions, it is an honor for us to be able to serve you so that you feel comfortable and memorable during your stay with us at Gets Hotel Malang. We will always improve our service both in terms of service quality and product quality, so that we can accommodate and provide the best service. We hope you can return to visit Gets Hotel Malang with a new nuance and experience, once again we thank you for your visit. Best regards, Management.
See original
Iw
Isti w.
8,5
/10
Reviewed 7 week(s) ago
The rooms and service are good... but the food variety is lacking.
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Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest. Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, it is an honor for us to be able to serve you during your stay with us at Gets Hotel Malang. We apologize for any inconvenience during your stay at our hotel regarding the less than satisfactory service and hotel facilities and thank you for your criticism and suggestions for the progress of Gets Hotel Malang. We will always improve our service, both in terms of service quality and product quality. We look forward to your next visit with better service from Gets Hotel Malang. Best Regards, Management.
See original
f***i
Leisure
8,8
/10
Reviewed 8 week(s) ago
Friendly service, rooms are cleaned regularly. A little input for bathroom equipment such as shampoo, comb and hairdryer needs to be added
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
It's a great day. Dear Loyal Guest. Thank you for choosing Gets Hotel Malang as your vacation spot with family or colleagues, it is an honor for us to be able to serve you during your stay with us at Gets Hotel Malang. We apologize for any inconvenience during your stay at our hotel regarding the less than satisfactory service and hotel facilities and thank you for your criticism and suggestions for the progress of Gets Hotel Malang. We will always improve our service, both in terms of service quality and product quality. We look forward to your next visit with better service from Gets Hotel Malang. Best Regards, Management.
See original
Number of reviews per page
20
40
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