Overall Ratings & Reviews Four Points by Sheraton Surabaya, Tunjungan Plaza

There are no downsides except the price of breakfast.

Comfortable and good service! Near shopping center.

That was so great to stay there. I got early check in and all hospitality and servis was so so so great, especially ibu Lena and mas badrus.

The hotel staff is friendly and the rooms are clean.

The hotel staff is friendly and the rooms are clean.

I initially thought there was no lobby, but it turns out I had to take the elevator to the L floor. The room was quite spacious. I chose a twin room, and the bed was large enough for a twin, allowing four people to fit in one room. Check-out was at 1:00 PM, but my vehicle didn't arrive until the afternoon. My suitcase and other bags were stored in the lobby and I was given a receipt, so I could still explore Tunjungan Plaza. Awesome 👌

I came for business. I was satisfied with the service and the atmosphere.

Want to go to Sogo, just go down. Very close. Whenever I want to shop, I stay here. The room is comfortable and spacious. Clean.

The hotel staff are all very friendly, I can come here again if I have another staycation, everyone is very friendly, no grumpy faces at all, very informative, breakfast menu is also very varied, 9/10 star service, met the staff of Lime Bu Lena restaurant, they were very helpful and offered special menus from their restaurant, I was very lucky to be able to try it😍👍🏻, for those who want to go to Surabaya, it is highly recommended to stay at this hotel, besides being clean, the place and access to the city are also easy🫶🏻✨

The staff is very reliable and the rooms are spacious and provide great comfort.

The hotel staff is very friendly, the rooms are clean.

Maybe the breakfast food is little bit salty for me.

I've stayed here many times and it never disappoints. The location is close to Tunjungan Plaza, so I never get bored. There was a slight problem ordering an extra bed on the day of the reservation by phone (I planned to call in advance so the room would be ready upon arrival), but the staff informed me that the extra bed was fully booked and I could confirm it upon arrival at the check-in counter. Upon arrival, I confirmed that there were plenty of extra beds available and could be requested by phone. Due to this misinformation, the front desk clerk offered a complimentary late check-out. Although unnecessary, I really appreciated the gesture. Valet service is available for IDR 50,000/day. Overall, the hotel staff (security, porter, front desk, concierge, cleaning service) were very well-mannered, fast, and efficient. The room was clean and comfortable for a one-night stay. Even with an extra bed, the room didn't feel cramped. Thank you, Four Points by Sheraton Surabaya - Tunjungan Plaza. Great experience. Will be staying here again and glad to recommend this hotel to a friend.

I guess this hotel deserved the best hospitality service in Surabaya because their staffs are AMAZING! I personally love the breakfast options and ambiance. The location and the activity for the school holiday are also impressive. The kids love the pool as they are already asking for another stay.

Everything went nice and smooth. The crew are friendly. The hotel is located in the city center, well located.

Friendly, helpful hotel staff, varied and delicious food, clean rooms, just the right size, city view.

The hotel staff is friendly, communicative, and responsive. The location is close, and so far, it's satisfactory.

No wrong choice, no hesitation to come back

satisfactory...will come back here again

The staff is very friendly, the facilities are very good, the rooms are very nice, the breakfast is very varied.