Upon my arrival, I immediately noticed the presence of roaches in the room. I promptly informed the staff, requesting immediate action to address the issue.
However, the response I received was dismissive, with the staff member saying, "roaches are going to the river."
Subsequently, I returned home at night in a worse state. Not only was there a consistent dripping sound from the water, suggesting a plumbing issue, but I also encountered numerous large and small roaches throughout the premises.
Despite my attempts to seek assistance from the lobby, there was no staff present initially, exacerbating my frustration. When a member of the restaurant staff and lobby desk staff eventually came, their response was equally inadequate. Rather than addressing the pest problem effectively, I was informed that any treatment would agitate the roaches further, exacerbating the situation.
As a paying guest who chose this establishment based on its reputation for luxury and quality, I am deeply disappointed by the substandard conditions I have encountered.
Even though I complain they said they can not refund or compensate, they said I need to fed up with it and they can refund of the next stay and go somewhere else. But they can not have any compensate the day I had experience.
세상 최악이였습니다. 바퀴벌레가 하루종일 나온방이였고
리펀도 해주지 않았습니다. 이틀 머물예정이였는데 리펀은 안되고 다음날 거는 해줄테니 다른 숙소를 잡으라 했는데 갑자기 당일날 잡으면 다른 숙소가 너무 비싸져서 머물어야 했는데. 그 전날꺼는 아무런 보상을 해줄수 없다 했습니다.
비디오랑 영상 첨부 하겠습니다. 비위가 좋으시면 보세요