Staff were very kind and always helpful. It was a happy surprise when the staff visited every room and shared a glass of port wine for new year celebration. Very clean room with compact kitchen. bathroom was pretty spacious. The hotel is located right in front of the river, it was super accessible to the bridge and the upper neighborhood.

Great stay for 2 nights. Location is within walking distance to the port wine 🍷 taste tours - the companies practically sandwich 🥪 the apartment 100 meters both ways along the river. Easy walk to cable car station and other gift 🎁 shops. Apartment is well equipped with a kitchenette if you don't want to dine out. Problem is looking for mercados that sell decent groceries 🤔 the ones within walking distance weren't very spectacular. Breakfast is served to the room at a pre-requested time. Portions are hearty and will keep you full enough for a whole day out!

Upon my arrival, I immediately noticed the presence of roaches in the room. I promptly informed the staff, requesting immediate action to address the issue. However, the response I received was dismissive, with the staff member saying, "roaches are going to the river." Subsequently, I returned home at night in a worse state. Not only was there a consistent dripping sound from the water, suggesting a plumbing issue, but I also encountered numerous large and small roaches throughout the premises. Despite my attempts to seek assistance from the lobby, there was no staff present initially, exacerbating my frustration. When a member of the restaurant staff and lobby desk staff eventually came, their response was equally inadequate. Rather than addressing the pest problem effectively, I was informed that any treatment would agitate the roaches further, exacerbating the situation. As a paying guest who chose this establishment based on its reputation for luxury and quality, I am deeply disappointed by the substandard conditions I have encountered. Even though I complain they said they can not refund or compensate, they said I need to fed up with it and they can refund of the next stay and go somewhere else. But they can not have any compensate the day I had experience. 세상 최악이였습니다. 바퀴벌레가 하루종일 나온방이였고 리펀도 해주지 않았습니다. 이틀 머물예정이였는데 리펀은 안되고 다음날 거는 해줄테니 다른 숙소를 잡으라 했는데 갑자기 당일날 잡으면 다른 숙소가 너무 비싸져서 머물어야 했는데. 그 전날꺼는 아무런 보상을 해줄수 없다 했습니다. 비디오랑 영상 첨부 하겠습니다. 비위가 좋으시면 보세요

The view is unbeatable, and the rooms are huge. We booked the river view room and wished we had stayed more than one night. The windows are large, and it was nice hanging out and hearing the street music from down below. Friendly front desk. The location is one the South Side of the river, which seemed to have more options for later night dining and activities.

We stayed for two nights to enjoy the river cruise on the Douro. Perfect location. Walking distance to Porto across the bridge. Accommodation was fantastic. Very comfortable bed. Breakfast and other supplies available in the room. Highly recommend this place.