Dear L*y, Thank you for taking the time to share your experience and give us a very good rating for Aveta Hotel Malioboro. We are pleased to know that you felt comfortable with our strategic location and the service from our responsive and friendly staff. However, we apologize for the inconvenience, especially regarding the late check-in during high season, the location of the reception on the 8th floor, and the breakfast experience. Your input regarding the quality of the food is highly appreciated and will be forwarded to the relevant team for evaluation and improvement in the future. Regarding the balcony area, allow us to explain that for the sake of mutual comfort, all room areas including the balcony are designated as non-smoking areas. We understand your expectations, and in the future we will try to provide clearer information regarding this from the beginning of the booking. Once again, thank you for your visit and review. Hopefully we will still be given the opportunity to welcome you back and provide a better experience in the future. Warm regards, Aveta Hotel Malioboro Management
