Outdated property that is not fit for use, lots of stains on the bathroom & bed (Head Rest), not given the room as ordered, I have booked many times at the same level but this is the first time I was not given the room that I should have been in, instead I was asked for an additional upgrade even though the room was not fully booked, please convey this to the management because I am a regular guest, it can be checked on the booking system, thx