Overall Ratings & Reviews Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused regarding your request for connecting rooms. While we always strive to accommodate our guests' preferences, sometimes due to availability or other unforeseen circumstances, we may not be able to fulfill all special requests. We truly appreciate your understanding and hope to have the opportunity to better serve you in the future. Best regards, Management

Dear Alberta, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that our team, especially our bellboy, made your stay memorable. It's wonderful to know you enjoyed our clean and comfortable rooms, as well as the strategic location. We also appreciate your feedback about breakfast service. We will make sure to improve the speed of table clean-up during busy periods and ensure that all utensils are thoroughly cleaned. We look forward to welcoming you back and are excited to be on your list for your next visit. Thank you again for recommending us! Warm Regards, Management

Dear Sir / Madam, Thank you for your valuable feedback. We're glad to hear you enjoyed our hotel's location and overall experience. We truly appreciate your comments regarding housekeeping, and we will make sure to address this with our team to ensure we maintain the highest standards of service. Your input is important to us, and we will work on improving this aspect of our operation. We hope to welcome you back for a better experience next time. Warm Regards, Management

Dear Sir/Madam, Thank you for sharing your feedback. We are deeply sorry to hear that your experience did not meet your expectations and that you encountered unpleasant smells in the bathroom and swimming pool area. Please know that this is not the standard of cleanliness or service we aim to provide, and we will be addressing this issue with our housekeeping and maintenance teams immediately. We truly value guest feedback as it helps us identify areas where we can improve, and we sincerely apologize for any discomfort you experienced during your stay. We hope to have the opportunity to welcome you back and offer you a much more enjoyable experience in the future. Kind regards, Management