Dear Yap Wei Chee
Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance.Our apologies for any inconvenience caused.Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel.Thank you & Best Regards Santha Front Office