8.5
Very Good

From 351 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.3

Location

8.9

Service and Facilites

8.7

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Traveler Reviews Grand Park City Hall

Number of reviews per page
20
40
Customer reviews
Kho F.
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8.5

/10

Reviewed 65 week(s) ago

Very good. Hotel The room is clean.

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cyndiana w. d. s.
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9.7

/10

Reviewed 93 week(s) ago

So far all good, near MRT, near mall, easy to find foods, even for the gifts, love the modern room, the pool, the staffs, but you need to upgrade the variant breakfast every morning. I would like to staying here again next time

1 people find it helpful

Melvin H.
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9.7

/10

Reviewed 102 week(s) ago

Nice, state of the art rooms. But a bit troublesome with the sophistication itself. Location is good. The price wants to be cheap, order far away. There are only TV channels for movies, 2 channels. A little disappointed.
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2 people find it helpful

Carol M. S.
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9.7

/10

Reviewed 103 week(s) ago

The service was great, the room was very nice also. I love the location as it is near to a mall with a great food court and also very near to the MRT station. Would recommend!

3 people find it helpful

LINAWATI B. B.
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4.8

/10

Reviewed 110 week(s) ago

I got stuck in their old sliding shower area for 30 mins before engineers came to get me out. The hotel staff did not apologize for it. We had to queue up for 30 mins at the reception just to get a room change. They did not care about us and our comfort.

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Ekapol C.
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9.4

/10

Reviewed 112 week(s) ago

Great room, great location. Nice amenities.

1 people find it helpful

Aphichit C.
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9.1

/10

Reviewed 114 week(s) ago

Very comfortable, and the location is great easily to talk everywhere.

1 people find it helpful

SHAHERA A. R.
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9.7

/10

Reviewed 117 week(s) ago

Everything was really pleasant for us. From the great service right to the amazing breakfast spread. Location is really good and convenient to go around the city area. It was a really great stay at this nice hotel.

1 people find it helpful

Realita S. P.
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9.4

/10

Reviewed 118 week(s) ago

The room was spacious and futuristic. The hotel is near downtown/central of the city. Nearby, you can find many store and shopping plaza. Great stay 🫶🏻.

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Shera J. T.
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9.4

/10

Reviewed 124 week(s) ago

The hotel location is very strategic, near Funan mall and MRT station. The hotel design is very modern and all the staff are very friendly. Will be back for sure.
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4 people find it helpful

Thach T. K. T.
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9.7

/10

Reviewed 131 week(s) ago

Clean and very beautiful, convenient location for shopping Funagnga right there
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Johny W. S.
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9.7

/10

Reviewed 135 week(s) ago

The front office was very helpful when we asked for a plastic chair in the bathroom because we had an injury so we couldn't shower while standing. The front office instead prepares a room with a bathroom to disable it plus give it plastic. Very satisfy.
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Accommodation's Reply
28 Sep 2022
Dear Mr Johny, Thank you for choosing to stay at the Grand Park City Hall and for giving us a high rating for your stay. I am glad that you were happy with the services of my team and all of us look forward to welcome you back soon for another wonderful stay. Warmest regards, Jeane Lim General Manager
Guest
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6.5

/10

Reviewed 137 week(s) ago

Great location, not sure I would classify it as a 5 star hotel. Arrived around 11am with a day of meetings planned and originally front desk staff did not want to let me check in, even after I explained to them I would have meetings all afternoon and into the evening. They said what if the room was dirty or something was broken in the room, which I thought was an expectation for staff of a 5 star hotel. The room was in front of the lifts and loud with people coming and going late at night. Room was okay, nothing amazing. Breakfast looked so so, I paid for breakfast but did not eat as did not look overly appetizing.
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3 people find it helpful

Accommodation's Reply
16 Sep 2022
Dear Mr Owen, Thank you for taking time to provide us your feedback. Your comments have been noted. Please accept our apology for not meeting your expectations during your stay. I hope you had a pleasant stay and look forward to welcome you back in the near future. Warmest regards, Jeane Lim General Manager
Gavin G.
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9.7

/10

Reviewed 138 week(s) ago

The room was very nice and smart! The service staff was very prompt with our requests. Will definitely be back again.

7 people find it helpful

Accommodation's Reply
14 Sep 2022
Dear Mr Gavin, Thank you for choosing to stay at the Grand Park City Hall and for taking time to provide us your feedback. I am glad that you enjoyed your stay and the services provided by my team. All of us at Grand Park City Hall look forward to welcome you back for another wonderful stay soon. Warmest regards, Jeane Lim General Manager
Ee Soh H. G.
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10.0

/10

Reviewed 143 week(s) ago

It was a great staycation and absolutely enjoyed our stay at gpch oasis Junior Suite. The suite is located at the same level as the outdoor swimming pool and has access to the pool deck from our room! The room was lovely and we were welcomed by complimentary red wine and cookies from the hotel. Bedding is awesome and both my partner and myself loved the soft pillows. We also liked the bathroom where there were 2 sinks and faucets so we don't have to vie for it, it comes with the steam bath function. The swimming pool too have two jacuzzi area which was great. We also wanted to commend Chef Judy and the service team in the Crystal Club for their warm hospitality and we loved Chef Judy's cooking, and her passion for sharing her creations. Suggestion for improvement - refrigerator in the suite was not as cold as we liked, hence we had to call the service manager to request for ice. Exterior of the hotel walls should be maintained so that it gives guests a cleaner and fresh look as the interior of the hotel is amazing!
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2 people find it helpful

Accommodation's Reply
08 Aug 2022
Dear Ms Ee, Thank you for choosing Grand Park City Hall for your staycation. Your detailed feedback has been noted. We will follow up on the fridge issue. Thank you for the 5-star rating that you have given us. This is a great encouragement to my team. I am sure Judy and the service team will be pleased to receive your kind compliments. All of us at Grand Park City Hall look forward to welcome you and your partner back for many more wonderful staycations. Warmest regards, Jeane Lim General Manager
Ooi LeeMei
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9.1

/10

Reviewed 145 week(s) ago

Did a 1night staycation. The hotel is next to Funan and a 10 min walk to raffles city and city hall MRT so very convenient. What I like: The bed is comfy. The room is spacious but the sofa area is kind of odd. Service - they upgraded us as our original category of room is not ready. What I don't like: Not soundproof. We can hear people talking when they walk past our door, even though our room is in a corner. The toilet flush is very loud. Average: Breakfast. TV channels. Might come back again if manage to get a good price
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3 people find it helpful

Accommodation's Reply
19 Jul 2022
Dear Ms Ooi, Thank you for choosing to stay at the Grand Park City Hall. We appreciate the time that you have taken to provide us your feedback. We hope that overall, you had a pleasant stay and look forward to welcome you back in the near future. Warmest regards, Jeane Lim General Manager
Chan Mau Seng
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10.0

/10

Reviewed 146 week(s) ago

Very good hotel location. Clean and modern design. Recommend to all ❗.

2 people find it helpful

Accommodation's Reply
12 Jul 2022
Dear Mr Chan, Thank you for coosing to stay at the Grand Park City Hall. I am happy that you enjoyed your stay. The 5-star rating that you have given us is a great encouragement to my team. I look forward to welcome you back for more wonderful stays in the near future. Warmest regards, Jeane Lim General Manager
CHRISTINA D.
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6.0

/10

Reviewed 152 week(s) ago

We stayed at the Grand Park hotel and when we wanted to checkout, we were charged a WIFI fee of $100 for 5 nights ($20/night) even though we stayed only 2 nights at this hotel and we didn't use the WiFi at the hotel and the receptionist required us to pay the WIFI fee. Very disappointed with the service, be careful if you want to stay at this hotel, remember to check carefully the fees charged before checkout.
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6 people find it helpful

Jamie
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8.5

/10

Reviewed 157 week(s) ago

Very nice room … just that the touch screen that controls all the lights in the room isn't that sensitive … overall the room was very cozy and comfortable.

4 people find it helpful

Accommodation's Reply
27 Apr 2022
Dear Jamie, Thank you for choosing to stay at the Grand Park City Hall. I am delighted that you liked the room and enjoyed your stay. I look forward to welcome you back soon. Warmest regards, Jeane Lim General Manager
salohCKhtan T.
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5.5

/10

Reviewed 213 week(s) ago

You forever can’t get in touch with their front desk staff. Even if you have urgent thing to ask. Nobody will pick up your call.

5 people find it helpful

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