The hotel staff was very rude and unprofessional. I understand that this branch is the oldest of hotel 81, but it seems like the staff they assign there is the untrained, inexperienced and unqualified staff to work as a hotel guest service. I'm traveling along with my son, and it is quite sad for me to encounter this kind of situation in Singapore. Nobody can help me in this situation, I can't even contact Traveloka for assistance and this booking was sadly under no refund.