Overall Ratings & Reviews Hard Rock Hotel Penang

Hi there, Thank you for your review and for rating us a perfect score! We’re thrilled to know that our ambiance provided a pleasant setting for your business trip. It’s always our goal to create a space where guests can relax and focus, and your feedback lets us know we’re on the right track. We look forward to welcoming you back on your next visit, whether it’s for work or leisure. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Lita Lita, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Daniel Cassa Augustinus, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi nova helda, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Wirman Wirman, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Rismawati Rismawati, Thank you for your feedback. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi BONG KON HIAN, Thank you for taking the time to review your stay with us. We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Edi Sumardi Soh, Thank you for taking the time to review your stay with us. First and foremost, thank you for sharing your experience with us. It is very unfortunate to learn about the unfavourable experience during your recent stay with us. On behalf of the team, please accept our sincerest apology for all the unpleasant experiences and not having to meet up to your expectation. Your feedback has been discussed at length with the Heads of the relevant departments, and the areas where their team members failed to perform to the required standard have been clearly highlighted for their immediate improvement and to ensure this does not recur for our future guests. Thank you for choosing to stay with us and taking the time to highlight your experience with us in order for us to continuously practice our standard service and improve. Kind Regards, Tobias Lackermeier Executive Assistant Manager

Hi Titi Pujianto, Thank you for taking the time to review your stay with us. The hotel room’s bathrooms are on the smaller size, and this was designed intentionally to ensure more space in the bedroom area of the room, where it is felt that people spend more time. I am sorry if this was inconvenient for you. During the next room renovation, we will be making adjustments to the internals of the bathroom. The feedback on this is absolutely noted. We trust that all else was indeed well during your stay and we look forward to hosting you again. Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Ramadan Shakir, Thanks for taking the time to write us a review. Glad that we were able to show you a good time and especially the Front Office team. The staff you mentioned personally will all be recognized at the hotel for their great service, so thank you for mentioning them. Looking forward to your return. Rockin' Regards, Michael Smeeton General Manager

Hi Muhamad, Thank you for taking the time to review your stay with us. We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Thank you for staying with us and we hope to welcome you back for another rocking stay. Rockin' Regards, Michael Smeeton General Manager

Hi Sahana, It is fantastic to read that you enjoyed your time with us. Our team will be very pleased that you found all the outlets and facilities of the hotel to your satisfaction, as we all work hard to ensure a rocking experience for all our guests. Great to know that you enjoyed the breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Thank you for your review and we hope to welcome you back for another rocking stay soon! Rockin' Regards, Michael Smeeton Executive Assistant Manager

Hi Aki, We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for your review and we hope to welcome you back for another rocking stay soon! Rockin' Regards, Michael Smeeton Executive Assistant Manager

Thanks for the rocking review, Aufwan! Glad that you had a good time with us and we look forward to hosting you again. Rock On!, Michael Smeeton Executive Assistant Manager

Thanks for the rocking review, Jazmin! While it's great to see that you scored us well, I apologize for our shortfalls as well. Your experience with our Front Office and Housekeeping teams is not the standard that we expect from our staff. Both managers have been alerted to your feedback and will conduct retraining where necessary. Our apologies again for the incidents that dampened what was supposed to be a rocking experience and we hope you'll give us a chance to show you better. Rockin' Regards, Michael Smeeton Executive Assistant Manager