Overall Ratings & Reviews Aston Ketapang City Hotel

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for choosing Aston Ketapang City Hotel as your hotel of choice during your work in Ketapang Regency. It is a pleasure to have you as our guest from time to time. Sending good wishes to you and your family, we are pleased to welcome you back! Best regards, Rahmat A. Santoso. General Manager

Dear Valued Guest, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for your sincere and appreciative review. We are very happy to hear that even though our hotel building is old, you have been pleased to receive our facilities and services according to the price we offer. We always look forward to welcoming you back! Best regards, Rahmat A. Santoso. General Manager

Dear Jimmy AW Warm greetings from Aston Ketapang City Hotel! Many thanks to Mr. Jimmy for choosing to stay at Aston Ketapang Hotel. We apologize for the inconvenience you experienced regarding the telephone cable and AC. Thank you for letting us know, we will follow up immediately. We also appreciate your compliments to our dedicated staff. We are continuously motivated to improve the quality of our breakfast to meet the needs of our guests. Happy to welcome Mr. Jimmy back! Best regards, Rahmat A. Santoso. General Manager.

Dear Guest, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for your positive attention and concern! We are very happy to hear that you enjoyed your stay with your partner at Aston Ketapang Hotel. We hope to welcome you back soon! Best regards, Rahmat A. Santoso. General Manager

Dear Taupan AP Warm greetings from Aston Ketapang City Hotel! Thank you very much, Mr. Taupan, for your perfect review and for your loyalty in choosing Aston Ketapang City Hotel as your place to stay. We are very happy to hear that you are always satisfied with the services and prices we offer. Your suggestion regarding the plastic coasters in the restaurant is highly appreciated. We will follow up on this immediately to ensure the comfort of our guests. Thank you for your attention and valuable input. We greatly appreciate your concern for our products, services, and employees. The Aston Ketapang City Hotel team is very pleased to receive your support and loyalty. We look forward to welcoming you back in the near future. Stay healthy, Mr. Taupan! Best regards, Rahmat A. Santoso. General Manager

Dear Caecilia Y.K. Warmest greetings from the Aston Ketapang City Hotel! We are very sorry to read about your recent experience at our Aston hotel in Ketapang. We sincerely apologize that your stay did not meet your expectations and that you found our hotel to be dark and not well-maintained. We truly appreciate you taking the time to share your feedback with us, as it helps us to address the areas where we need to improve. We understand your disappointment, especially if you've stayed at other Aston properties. We want to humbly explain that our location in Kabupaten Ketapang means we operate under different circumstances than perhaps the Aston hotels you've experienced in larger cities. And regarding the upkeep of the hotel, we want to assure you that we are taking them very then addressing these issues with our hotel owners and management team immediately. We value your feedback and understand the importance of maintaining a comfortable and welcoming environment for all our guests. Thank you very much again for your valuable feedback. Sincerely yours, Rahmat A. Santoso General Manager

Dear Valued Guest, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for your positive review of your stay at Aston Ketapang. We are very happy to hear that you felt comfortable and the room was clean during your stay. Your appreciation and concern are truly the best support for us. The comfort you need is our top priority, and we always strive to provide the best service to every guest. We are happy to welcome you back to Aston Ketapang! Best regards, Rahmat A. Santoso. General Manager

Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your suggestion on the available room service breakfast. We sincerely apologize if the menu variations available have not met your expectations. Your input is very valuable and will be used to evaluate the menu choices that we serve as well as the service model that we present. We present this service for the convenience and personalization of the breakfast experience in the guest room. Thank you for your understanding and concern. Always stay healthy and we are happy to welcome you back! Best regards, Rahmat A. Santoso. General Manager

Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Your review means a lot to us! We are glad that Aston Ketapang is your recommended Hotel in Ketapang Regency. We continue to strive to provide an unforgettable stay experience. Feedback on cleanliness and humidity will be followed up seriously. Look forward to our improvement surprises on your next visit! Best regards, Rahmat A. Santoso. General Manager

Dear Guest, Greetings from Aston Ketapang City Hotel! We deeply apologize for the inconvenience caused and the lack of information from our side. At that time, the existing conditions caused the peace to be unstable, so we missed to assist in moving rooms to the second hotel building. Currently, with the help of the PLN team, we have handled the electricity problem and ensured that everything is running normally. Thank you for your feedback; We will be better in providing information and services in the future. Sincerely, Rahmat A. Santoso. General Manager

Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel. Thank you very much for your positive review. We greatly appreciate the sympathy and empathy you showed during your stay at Aston Ketapang, especially during the power outage that occurred that night. We are proud that our staff was able to provide friendly and clear service during check-in. Your patience and understanding of the difficult situation means a lot to us. With your calmness and support, we were able to face the challenges and continue to strive to improve our services. Once again, thank you for your understanding and kindness. We look forward to welcoming you back in the future with a better and more comfortable experience. Sincerely, Rahmat A. Santoso. General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! We deeply regret and sincerely apologize for the power outage you experienced while staying at our hotel. Currently, the electricity in our hotel has returned to normal thanks to the cooperation with the local PLN. Thank you for your understanding and we hope you can enjoy your next visit without any problems. Sincerely, Rahmat A. Santoso. General Manager

Dear Taufan A. P, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your very positive attention and appreciation! We are very happy to hear that you are satisfied with our spacious Suite type room with the standard facilities available, as well as the breakfast menu that we serve. Your concern is our motivation to continue to develop the quality of service needed. Thank you for choosing to stay at our place at Aston Ketapang Hotel, see you again!. Best regards, Rahmat A. Santoso. General Manager.

Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for your appreciation! We are very happy that you like the cleanliness of the room and the affordable price that we offer. We will continue to strive to provide a memorable stay experience for every guest. Do not hesitate to stay here again when visiting Ketapang! Sincerely, Rahmat A. Santoso. General Manager

. Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! We greatly appreciate and appreciate your time to provide feedback. We are glad you enjoyed the view from your room. However, we are very sorry to hear about your experience with the hot water facility. We apologize for the inconvenience you experienced. Our team will immediately conduct checks and repairs to ensure that similar incidents do not recur. We look forward to welcoming you back to provide better service in the future. Stay healthy and prosperous!. Best regards, Rahmat A. Santoso. General Manager

Dear, Yance C. Warmest greetings from Aston Ketapang City Hotel! Thank you very much Mr. Yance for your valuable advice! We will continue to do our best to improve the room facilities to meet our guests’ expectations. Affordable price and strategic location are our priorities. Hopefully we can meet Mr. Yance again soon! Warmest regards, Rahmat A. Santoso. General Manager

Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your positive review! We are very happy to hear that you felt comfortable staying with us. Easy access to shopping centers is indeed one of the advantages that we offer. It is a pleasure to welcome you back! Sincerely, Rahmat A. Santoso. General Manager

Dear, Thomas, Warmest greetings from the Aston Ketapang City Hotel! We at Aston Ketapang City Hotel would like to express our sincere gratitude for choosing to stay with us. We're delighted that our hotel's location met your expectations and that you enjoyed your time in Ketapang. We hope you'll visit us again soon. Sincerely, Rahmat A. Santoso General Manager

Dear Thomas, Warmest greetings from Aston Ketapang City Hotel! We at Aston Ketapang City Hotel would like to express our sincere gratitude for choosing to stay with us. We are glad that you enjoyed your stay and received our services that met your needs. We hope that you will visit us again soon. Sincerely, Rahmat A. Santoso. General Manager.