Overall Ratings & Reviews Hotel Santika Pandegiling Surabaya
Explore Hotel Santika Pandegiling Surabaya
Traveloka (4,036)
8.7
Very Good
From 4,036 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.7
Location
8.7
Service and Facilites
8.8
People often mention about Hotel Santika Pandegiling Surabaya
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Bedroom (53)
Variety (52)
Taste (50)
Distance to City Center (49)
Staff Friendliness (46)
Room Space (43)
Bathroom (43)
Hotel Area (40)
Accessibility (39)
Ambiance (38)
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Traveler Reviews Hotel Santika Pandegiling Surabaya
Number of reviews per page
20
40
Customer reviews
M***s
Business
8.5
/10
Reviewed 16 hour(s) ago
The second experience at Santika Pandegiling, spacious rooms and clean bathrooms are the main value of our stay with a City View view. However, on the 3rd day we started to get bored with the breakfast choices, especially desserts. We still found insects (tomcats) and they irritated our toddler and wife. Hopefully it will be better in the future.
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R***i
Transit
10.0
/10
Reviewed 3 day(s) ago
Enjoy your stay at Santika Pandegiling.
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Accommodation's Reply
26 Apr 2025
Dear Mr./Mrs. R*i, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide our best service and look forward to your return. May Mr./Mrs. R*i and your beloved family always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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RB
Raden B. B. S.
Business
9.4
/10
Reviewed 3 day(s) ago
The hotel is nice, but the interior is a bit outdated. But it's clean, the staff is also okay.
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Accommodation's Reply
27 Apr 2025
To Mr. Raden B. B. S., Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mr. Raden B. B. S.'s feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mr. Raden B. B. S.'s return. May Mr. Raden B. B. S. and his beloved family always be given good health by God Almighty. Warm greetings, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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E***s
Leisure
8.5
/10
Reviewed 4 day(s) ago
delicious food, best location, near Kimia Farma and many other Indonesian foods
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Accommodation's Reply
26 Apr 2025
Dear Mr./Mrs. E*s, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide our best service and look forward to your return. Hopefully, Mr./Mrs. E*s and your beloved family will always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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MS
Muhammad S. R.
Leisure
8.5
/10
Reviewed 6 day(s) ago
Overall OK, the location is quite strategic, but unfortunately some parts of the room still have the old design.
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Accommodation's Reply
23 Apr 2025
To Mr. Muhammad S. R, Warm greetings from Hotel Santika Pandegiling Surabaya. We would like to thank you for your feedback, Mr. Muhammad S. R's feedback is very helpful for us to provide better service, we always provide our best service and look forward to Mr. Muhammad S. R's return. May Mr. Muhammad S. R and his beloved family always be given good health by God Almighty. Warm Regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya.
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MJ
10.0
/10
Reviewed 7 day(s) ago
Room direction should be more visible.
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Accommodation's Reply
21 Apr 2025
Dear Mr. mj djuharlan, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mr. mj djuharlan's feedback is very helpful for us to provide better service, we always provide our best service and look forward to Mr. mj djuharlan's return. May Mr. mj djuharlan and his beloved family always be given good health by God Almighty. Warm Regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya.
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R***t
Business
9.7
/10
Reviewed 1 week(s) ago
Based on my experience of staying here often, it is still very impressive and I always sleep soundly.
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Accommodation's Reply
20 Apr 2025
Dear Mr. R*t, Warm greetings from Hotel Santika Pandegiling Surabaya. We would like to thank you for your feedback, Mr. R*t's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mr. R*t's return. May Mr. R*t and his beloved family always be given good health by God Almighty. Warm Regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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R***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
Quiet atmosphere, very close if you want to go to TP. Breakfast has many food variants. Recommended for those who like to be quiet with family.
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. R*a, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide our best service and look forward to your return. May Mr./Mrs. R*a and your beloved family always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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Guest
Transit
10.0
/10
Reviewed 2 week(s) ago
I have only stayed at Hotel Santika Pandegiling once, I was quite impressed because it was in accordance with my expectations. So I added another night so that the total stay was 2 nights. This is a 3-star hotel but the facilities & services feel like 4-star according to the price. This hotel is great. Next time I go to Sby and need to stay, this hotel will be my main choice. The staff are very friendly 👍
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Accommodation's Reply
16 Apr 2025
Dear Guest, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide our best service and look forward to your return. Hopefully, you and your beloved family will always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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AY
Amellia Y.
10.0
/10
Reviewed 2 week(s) ago
I stayed on April 2nd, checked in at 10pm. The receptionist was super helpful and friendly. If I go to Surabaya again, I will definitely stay here again.
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Accommodation's Reply
13 Apr 2025
Dear Mrs. Amellia, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mrs. Amellia's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mrs. Amellia's return. May Mrs. Amellia and her beloved family always be given good health by God Almighty. Warm Regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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B***i
Leisure
9.7
/10
Reviewed 3 week(s) ago
Security, front office, bellboy, and restaurant guard are very friendly. We stayed 1 night (just for transit) and arrived around 11 pm they welcomed us warmly. The food is also quite varied. It's just that I ordered 3 rooms, 1 room got a corner room on the 6th floor, the water is a bit less clear. But the rest is okay.
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Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. B*i, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide our best service and look forward to your return. May Mr./Mrs. B*i and your beloved family always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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P***i
10.0
/10
Reviewed 3 week(s) ago
Staff are friendly and helpful.
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Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. P*i, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to your return. May Mr./Mrs. P*i and your beloved family always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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Beny A.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Perfect, comfortable, cleanliness and service are ok, food is varied.
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Accommodation's Reply
10 Apr 2025
To Mr. Beny A., Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mr. Beny A.'s feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mr. Beny A.'s return. Hopefully Mr. Beny A. and his beloved family will always be given good health by God Almighty. Warm greetings, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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C***I
Transit
9.1
/10
Reviewed 3 week(s) ago
The room AC is cold and the water is strong, hot water is available. The service staff is very friendly. Thanks Santika Pandegiling.
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Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. C*l, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to your return. May Mr./Mrs. C*l and your beloved family always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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sd
shanti d. w.
Leisure
9.7
/10
Reviewed 4 week(s) ago
We have stayed at Santika Pandegiling several times...and Alhamdulillah, it was mostly satisfying and completed our family vacation in Surabaya. Although the room was not as expected (didn't get the room as ordered), but with the friendly, responsive staff service, and very well-maintained cleanliness, our vacation was still enjoyable. Thank you Santika Pandegiling...keep the good work 😊👍
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Accommodation's Reply
09 Apr 2025
Dear Mrs. Shanti D. W., Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mrs. Shanti D. W.'s feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mrs. Shanti D. W.'s return. May Mrs. Shanti D. W. and her beloved family always be given good health by God Almighty. Warm greetings, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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AH
Agustinus H. C.
10.0
/10
Reviewed 4 week(s) ago
clean and spacious room. friendly staff
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Accommodation's Reply
07 Apr 2025
To Mr. Agustinus H. C., Warm greetings from Hotel Santika Pandegiling Surabaya. We would like to thank you for your feedback, Mr. Agustinus H. C's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mr. Agustinus H. C's return. May Mr. Agustinus H. C and his beloved family always be given good health by God Almighty. Warm Regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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C***s
Staycation
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and the hotel environment, hotel rooms and bathrooms are clean. The hotel facilities are complete. Highly recommended 👍👍
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2 people find it helpful
Accommodation's Reply
27 Mar 2025
Dear Mr./Mrs. C*s, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to your return. May Mr./Mrs. C*s and your beloved family always be given good health by God Almighty. Warm Regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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YF
Yiyin F.
Staycation
8.5
/10
Reviewed 6 week(s) ago
Affordable price, for sahur and breakfast the menu is just ordinary. Fast check in, quite close to TP.
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Accommodation's Reply
20 Mar 2025
Dear Mr./Mrs. Yiyin F., Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, your feedback from Mr./Mrs. Yiyin F. is very helpful for us to provide better service, we always provide wholehearted service and look forward to the return of Mr./Mrs. Yiyin F. and your beloved family will always be given good health by God Almighty. Warm regards, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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PS
Pellim S.
5.8
/10
Reviewed 7 week(s) ago
1. The shower water has no pressure. 2. The gym facility is without air conditioning. 3. Some areas in the hotel facility are quite dirty. Even the lift needs maintenance.
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Accommodation's Reply
13 Mar 2025
To Mr. Pellim Sumerisa,
Warm greetings from Hotel Santika Pandegiling Surabaya,
We would like to thank you for your feedback, Mr. Pellim Sumerisa's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mr. Pellim Sumerisa's return. May Mr. Pellim Sumerisa and his beloved family always be given good health by God Almighty
Warm Greetings,
Renaldi Soeriawidjaja
General Manager of Hotel Santika Pandegiling Surabaya
YM
Yulin M. M.
Business
8.5
/10
Reviewed 8 week(s) ago
Thank you Hotel Santika PandegiLing, Overall Good 👍
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Accommodation's Reply
04 Mar 2025
To Mrs. Yulin MM, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mrs. Yulin MM's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mrs. Yulin MM's return. May Mrs. Yulin MM and her beloved family always be given good health by God Almighty. Warm greetings, Renaldi Soeriawidjaja. General Manager of Hotel Santika Pandegiling Surabaya
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Number of reviews per page
20
40
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