Dear Mr. Krisno US Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a rating and review of our Hotel. Regarding your review, We, the management, apologize for your inconvenience at our Hotel. Regarding our unprofessional security, We, the management, have followed up on the employee. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best service and products to you again. With respect, Isak Ismatullah -General Manager