8.6
Very Good

From 1,988 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Hotel Santika Makassar
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Distance to City Center (26)
Staff Friendliness (25)
Accessibility (24)
Bedroom (23)
Surroundings (22)
Room Space (22)
Hotel Area (21)
Bathroom (20)
Taste (20)
Variety (20)
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Traveler Reviews Hotel Santika Makassar

Number of reviews per page
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40
Customer reviews
P***a
icon-Leisure
Leisure
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10.0

/10

Reviewed 7 day(s) ago

All the staff are friendly, my favorite hotel every time I go to Makassar🫶🏻
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Agus I.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

👍
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Accommodation's Reply
15 Apr 2025
Dear Mr. Agus I. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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A***f
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

👍
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Accommodation's Reply
15 Apr 2025
Dear A*f. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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Guest
icon-origin-TRAVELOKA

8.5

/10

Reviewed 4 week(s) ago

Nice hotel, quiet atmosphere, good food, cleanliness is maintained. The staff is also nice and helpful.
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1 people find it helpful

Accommodation's Reply
03 Apr 2025
Dear Mr. Guest. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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W***n
icon-Business
Business
icon-origin-TRAVELOKA

8.8

/10

Reviewed 4 week(s) ago

The first day experienced problems, the hot water produced cloudy water due to repairs to the hot water storage. Then it was normal. Breakfast was quite good, because while I was there I ate sahur, so sometimes there were some menus that were not available.
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Accommodation's Reply
03 Apr 2025
Dear Mr. W*n. Warmest Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a rating and review about our Hotel. Regarding your review, we will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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j***r
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

Was good. The place is in the heart of the city Makassar.

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Accommodation's Reply
08 Apr 2025
Dear Mr. J***r Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating andf review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. Respectfully, Isak Ismatullah- General Manager
j***r
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

Was good. Also strategic location in Makassar.

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Accommodation's Reply
03 Apr 2025
Dear Mr.J***r Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give good ratings about our Hotel. We will continue to provide service and cleanliness that makes our guests feel comfortable. We really hope to see you again at Hotel Santika Makassar to provide our best service and products to you again. Yours faithfully, Isak Ismatullah-General Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

clean and complete rooms, friendly staff
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Accommodation's Reply
20 Mar 2025
Dear Mr. A*i. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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A***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

Rooms with Netflix, competitive prices.
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Accommodation's Reply
20 Mar 2025
Dear Mr. A*i. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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Sugeng P.
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10.0

/10

Reviewed 9 week(s) ago

very good and fun and exciting and very ok
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Accommodation's Reply
03 Mar 2025
Dear Mr. Sugeng P. Warmest Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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D***a
icon-Business
Business
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8.5

/10

Reviewed 9 week(s) ago

friendly staff when helping check in the room, friendly security when helping park the vehicle
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Accommodation's Reply
03 Mar 2025
Dear Mr./Mrs. D*A. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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Z***n
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

friendly staff and clean hotel and good hotel service
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1 people find it helpful

Accommodation's Reply
03 Mar 2025
Dear Mr./Mrs. Z*n. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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R***h
icon-Business
Business
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8.8

/10

Reviewed 10 week(s) ago

Hotel access, good location is its advantage, but the room lighting is not bright enough, cleanliness is good but needs to be improved regarding the supply of clean towels, because even though they are clean, if they have changed color it is better not to use them again and also the room sheets are not very white anymore, regarding food it is sufficient for breakfast with very agile and responsive service staff.
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Accommodation's Reply
25 Feb 2025
Dear Mr. R*h. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a rating and review about our Hotel. Regarding your review, we the management apologize for your inconvenience in our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best service and products to you again. With respect, Isak Ismatullah -General Manager
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M***n
icon-origin-TRAVELOKA

9.7

/10

Reviewed 11 week(s) ago

the staff is very friendly and helpful
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Accommodation's Reply
25 Feb 2025
Dear Mr. M*n. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.7

/10

Reviewed 11 week(s) ago

All staff were friendly, the food for breakfast not much variety (example: bread and cereals).

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Accommodation's Reply
07 Feb 2025
Dear Mr. G***t Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give good ratings about our Hotel. We will continue to provide service and cleanliness that makes our guests feel comfortable. We really hope to see you again at Hotel Santika Makassar to provide our best service and products to you again. Yours faithfully, Isak Ismatullah-General Manager
Krisno U. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 12 week(s) ago

for food is lacking for the check-in & check-out process is smooth there is only one of the security who in my opinion is not good, the way he looks at people is like someone who looks down on them. the incident in the middle of the night I was in front of the hotel smoking because I ordered a non-smoking room because I brought a baby maybe seeing my simple appearance the incident around 25/01 midnight to 26/01 dawn in my opinion, more direction is needed from the management the other security is good and friendly don't let it be because of 1 person who is not professional, the hotel's name is bad I have stayed at Santika several times in several areas, all good for food is indeed lacking the room is also not clean, there are stains on the walls maybe because the hotel is old I booked room 823 for 2 nights
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Accommodation's Reply
11 Feb 2025
Dear Mr. Krisno US Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a rating and review of our Hotel. Regarding your review, We, the management, apologize for your inconvenience at our Hotel. Regarding our unprofessional security, We, the management, have followed up on the employee. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best service and products to you again. With respect, Isak Ismatullah -General Manager
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Y***i
icon-Transit
Transit
icon-origin-TRAVELOKA

8.5

/10

Reviewed 13 week(s) ago

The staff service is very friendly and helpful. The check-in process is fast.
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1 people find it helpful

Accommodation's Reply
04 Feb 2025
Dear Mr. Y*i. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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P***a
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

Very satisfied with the service of the hotel staff and the comfort of the hotel
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1 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Mr. P*a. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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A***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 15 week(s) ago

clean room, already includes breakfast with various choices and quite tasty. location is close to everywhere...
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Accommodation's Reply
30 Jan 2025
Dear Mr. A*a. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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Adnan
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

Very satisfying and all the facilities provided by the hotel
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1 people find it helpful

Accommodation's Reply
04 Feb 2025
Dear Mr. Adnan. Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager
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Number of reviews per page
20
40