Horison Ultima Bandung

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Overall Ratings & Reviews Horison Ultima Bandung

Traveloka (18.744)
Other sources (3)
7,9
Pleasant
From 18.744 reviews
Provided by travelers on
Cleanliness

7,7

Room Comfort

7,8

Meal

8,0

Location

8,3

Service and Facilites

8,0

People often mention about Horison Ultima Bandung
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Staff Friendliness (128)
Bedroom (123)
Room Space (122)
Ambiance (114)
Distance to City Center (112)
Bathroom (109)
Accessibility (107)
Surroundings (98)
Variety (96)
Family Friendly (95)
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Traveler Reviews Horison Ultima Bandung

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40
Customer reviews
L***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 day(s) ago
Old hotel but well maintained, food is also delicious.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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Riki S.
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8,5
/10
Reviewed 2 day(s) ago
If you're traveling to Bandung, you can stay at this hotel. It's highly recommended. The rooms are cheap and the quality is good.
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Accommodation's Reply
13 Jan 2026
Dear Mr. Riki, Sincerely, from Horizon Ultima Bandung Hotel. Thank you very much for your feedback regarding your stay. We are delighted to hear that you had a wonderful time at Horizon Ultima Bandung. We will continue to strive to improve our services and facilities to provide you with the best possible experience. We are happy to accommodate all your needs during your stay. We hope to welcome you back to Horizon Ultima Bandung in the future. Sincerely, Ari Purwanto, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
9,0
/10
Reviewed 6 day(s) ago
The food is delicious but the room equipment is still old, from the AC to the toilet and bathtub.
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Verified Traveler
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Leisure
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9,7
/10
Reviewed 6 day(s) ago
The room and amenities were good, but the hair dryer in the room was loose. Every time I pressed it, I had to hold it because it would wobble slightly and then fall out and die. Check-in and checkout were good. I gave it a low rating because they were poor in responding to WhatsApp chats and didn't provide a proper explanation. Accor members should be able to get a member discount, but they said no, it had to be at the rate.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, This is a message from Horizon Ultima Bandung Hotel. We appreciate your feedback regarding your stay. We apologize for the incidents concerning the condition of the hairdryer and its service. We will contact the relevant department immediately to ensure this does not happen again. We look forward to serving you throughout your stay and hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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h***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 1 week(s) ago
I booked 2 non-smoking rooms. When I checked in, the customer service representative told me I wanted a non-smoking room. It turned out I got a room on the 7th floor, a smoking-only floor. I was so annoyed. I asked to move floors, but they were already full, even though I paid via the app 3 days prior and confirmed it with the hotel the same day. I felt suffocated all night, my chest filled with smoke.
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Putu M.
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10,0
/10
Reviewed 1 week(s) ago
Service... Room... Price... Recommended
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Accommodation's Reply
06 Jan 2026
Dear Mr. Purwanto! This is Horison Ultima Bandung Hotel greetings. Thank you for your valuable feedback during your stay. We are delighted to hear that you enjoyed your stay at Horison Ultima Bandung. We will continue to strive to improve our services and facilities to ensure your continued satisfaction. We are happy to accommodate all your needs during your stay. We hope to welcome you back to Horison Ultima Bandung Hotel again. Sincerely, Hotel Manager, Ali Purwanto
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The hotel is quite large and comfortable. The bathroom is old and a bit musty. Need renovations.
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We apologize for the incident that occurred in the restroom. We will contact the relevant department immediately to prevent such incidents from happening again. We are grateful for the excellent service we provided during your stay. We hope to welcome you back to Horizon Ultima Bandung Hotel again in the future. Sincerely, Ari Purwanto, Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
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9,1
/10
Reviewed 2 week(s) ago
It's an older hotel, but it's still clean. It's comfortable to stay here because it's relatively close to the toll road.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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N***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
yeah okay, at that price it's quite cheap and you get breakfast
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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Ersa P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,3
/10
Reviewed 2 week(s) ago
The front officer was very unprofessional, my driver's license was not returned after photocopying/scanning it for registration. I thought it would be returned at checkout, but it wasn't returned either, coincidentally I didn't remember because I was in a hurry to take care of the (4) family members who were staying. Unlike other hotels, after registration it was immediately returned. I WA, eh instead I was asked to pay the shipping costs for their mistake. Even though they ended up covering the shipping costs, they were very slow to respond, it took 3 days for the shipping process. And amazingly, from the beginning until the end when I reprimanded them, they didn't apologize once. What a great service!
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Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. Ursa, Sincerely, from Horison Ultima Bandung Hotel. We appreciate your feedback regarding your stay. We apologize for any inconvenience you experienced with our reception service. We will contact the relevant department to ensure this does not happen again. We are pleased to have provided you with the best service during your stay. We hope to welcome you back to Horison Ultima Bandung Hotel again in the future. Sincerely, Ari Purwanto, Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
The room is quite comfortable, not noisy, only the bathroom is a bit dirty, maybe because the hotel is a bit old, overall it's okay
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We apologize for the incident that occurred in the restroom. We will contact the relevant department immediately to prevent such incidents from happening again. We are grateful for the excellent service we provided during your stay. We hope to welcome you back to Horizon Ultima Bandung Hotel again in the future. Sincerely, Ari Purwanto, Hotel Manager
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F***k
icon-Staycation
Staycation
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8,5
/10
Reviewed 2 week(s) ago
Nice hotel, will come back next time.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Horizon Ultima Bandung Hotel thanks you for your valuable feedback during your stay. We are committed to continuously improving the quality of our services and facilities to ensure you have the best possible stay. We strive to make your stay as comfortable as possible. We look forward to welcoming you back to Horizon Ultima Bandung Hotel again. Thank you. Hotel Manager, Ali Purwanto
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F***k
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The hotel is nice, the room is clean, the AC is cold.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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m***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
A very good hotel in Bandung. Would love to stay here again.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, It is with pleasure that we, Horizon Ultima Bandung, extend our sincere gratitude for your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We are delighted to have served you throughout your stay and we look forward to welcoming you back to Horizon Ultima Bandung in the future. Sincerely, Ari Purwanto, Hotel Manager
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m***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Check-in was super fast, and the staff was friendly. If you order food from an online motorcycle taxi (ojol), you can leave it with the concierge. By the way, you can walk to many cafes through the back door.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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m***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's kid-friendly because there's a kids club. The pool is also great for kids. There's a maximum of one child per room, but that's okay.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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m***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The rooms, although old, are clean and well-maintained. The breakfast is comprehensive and the restaurant is spacious. I was a bit surprised by the Olympic-sized pool, which is really nice.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Horizon Ultima Bandung Hotel thanks you for your valuable feedback during your stay. We are committed to continuously improving the quality of our services and facilities to ensure you have the best possible stay. We strive to make your stay as comfortable as possible. We look forward to welcoming you back to Horizon Ultima Bandung Hotel again. Thank you. Hotel Manager, Ali Purwanto
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m***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The location isn't exactly in the heart of Bandung, but it's actually quite good. Across from In Parfume, there are plenty of trendy cafes nearby.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Bandung Hotel that we appreciate your feedback regarding your stay. We are committed to improving our services and facilities to provide you with the best possible experience. We look forward to assisting you with all your needs throughout your stay. We sincerely hope to welcome you back to Horizon Ultima Bandung Hotel in the future. Sincerely, Ari Purwanto, Hotel Manager
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Oki P.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Good and nice. Once again good and nice.
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Accommodation's Reply
06 Jan 2026
Dear Mr. Ari Purwanto! This is Horison Ultima Bandung Hotel greetings. Thank you for your valuable feedback during your stay. We are delighted to hear that you enjoyed your stay at Horison Ultima Bandung. We will continue to strive to improve our services and facilities to ensure your continued satisfaction. We are happy to accommodate all your needs during your stay. We hope to welcome you back to Horison Ultima Bandung Hotel again. Sincerely, Hotel Manager, Ari Purwanto
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R***8
icon-origin-TRAVELOKA
8,9
/10
Reviewed 2 week(s) ago
The breakfast is like something made for sick people, it has no taste.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, It is with great pleasure that we at Horizon Ultima Bandung express our gratitude for your feedback regarding your stay. We sincerely apologize for the incident concerning breakfast. We will contact the relevant department immediately to prevent such incidents from happening again. We are pleased to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Ultima Bandung in the future. Sincerely, Ari Purwanto, Hotel Manager
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Number of reviews per page
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40