Hotel Gran Mahakam

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Overall Ratings & Reviews Hotel Gran Mahakam

Traveloka (1.584)
Other sources (325)
8,9
Very Good
From 1.584 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,1

Meal

8,8

Location

9,0

Service and Facilites

9,0

People often mention about Hotel Gran Mahakam
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Staff Friendliness (23)
Hotel Area (21)
Bedroom (20)
Bathroom (20)
Ambiance (19)
Taste (19)
Room Space (18)
Accessibility (17)
Family Friendly (17)
Variety (17)
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Traveler Reviews Hotel Gran Mahakam

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20
40
Customer reviews
A***a
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Leisure
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10,0
/10
Reviewed 5 day(s) ago
Friendly staff, from security, customer service, etc. The end-of-year event was quite good. Thank you.
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iman s. n.
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10,0
/10
Reviewed 6 day(s) ago
Awesome, strategic location, classy hotel, very friendly and professional service.
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G***o
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9,4
/10
Reviewed 4 week(s) ago
Beautiful little gem strategically located around many good places. Staff provided excellent services.
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Accommodation's Reply
29 Dec 2025
Dear Mr/Ms G***o, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Good location for vacation or business, well-maintained hotel, friendly and well trained staff, those are provided to all our guests. We have shared your compliments to the entire team. Thanks again and we look forward to welcoming you again in the near future. With kind regards, Indria Brahmana The Management
Farida F.
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Leisure
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9,1
/10
Reviewed 4 week(s) ago
Friendly and helpful staff, thank you for Firza my bedroom steward, he is great [and] understands what [the] point of customer preference [is] and [ensures the] cleanliness of the room.
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Accommodation's Reply
29 Dec 2025
Dear Mr/Ms Farida F, Warmest greetings from Hotel Gran Mahakam. We are delighted to read your wonderful review about Hotel Gran Mahakam. Guest satisfaction is our priority and we are happy that you feel comfortable. We look forward to welcoming you again in the near future. With kind regards, Indria Brahmana The Management
P***i
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Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Good location, affordable price, clean and comfy room, excellent service
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Shandi I.
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10,0
/10
Reviewed 9 week(s) ago
The breakfast is delicious and varied
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A***i
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Staycation
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10,0
/10
Reviewed 15 week(s) ago
Nice place.. Very comfortable
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Accommodation's Reply
25 Sep 2025
Dear Mr./Ms. A*i, Warm greetings from Hotel Gran Mahakam. Thank you for your positive review. We are very happy to hear that you had a pleasant experience during your stay at Hotel Gran Mahakam. For us, your comfort is always our top priority. We look forward to welcoming you back again in the future. Best regards, Indria Brahmana. Management
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K***a
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Staycation
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10,0
/10
Reviewed 15 week(s) ago
It's homey and the food is excellent!!
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Accommodation's Reply
25 Sep 2025
Dear Mr / Ms K***a, Warmest greetings from Hotel Gran Mahakam. Thank you for sharing your positive feedback. It is wonderful to know that your stay with us felt like home and that you enjoyed the food. It would be our pleasure to welcome you back for another warm and memorable stay. With kind regards, Indria Brahmana Management
arzaf f. f.
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Staycation
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10,0
/10
Reviewed 16 week(s) ago
Everything is great, nothing to complain about.
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Accommodation's Reply
18 Sep 2025
Dear Mr Arzaf, Warmest greetings from Hotel Gran Mahakam. Thank you for your kind review. We are delighted to know that everything met your expectations and that you had such a pleasant stay. We look forward to welcoming you back again in the near future. With kind regards, Indria Brahmana Management
Meri S.
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Transit
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10,0
/10
Reviewed 18 week(s) ago
The staff and security are responsive and friendly. 🙂
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Accommodation's Reply
06 Sep 2025
Dear Ms. Meri S., Warm greetings from Hotel Gran Mahakam. Thank you for your positive review. We are delighted to hear that our service enhanced your stay with us. We look forward to welcoming you back in the future. Best regards, Indria Brahmana. Management
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s***i
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Staycation
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10,0
/10
Reviewed 19 week(s) ago
It was a pleasure staying here. The service was friendly, the location was strategic, it was safe, and it was comfortable.
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Accommodation's Reply
28 Aug 2025
Dear Mr./Ms. s*i, Warm greetings from Hotel Gran Mahakam. Thank you for leaving a positive review. We are very happy to hear that you were happy with the service, room, and location during your stay at Hotel Gran Mahakam. Your comfort is our top priority. We look forward to welcoming you back again soon. Best regards, Indria Brahmana. Management
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W***u
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Business
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10,0
/10
Reviewed 23 week(s) ago
The bed in particular is very comfortable, the room atmosphere is comfortable... The best
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Ms./Mr. W*u, Warm greetings from Hotel Gran Mahakam. Thank you for leaving a positive review. We are very happy to hear that your room at Hotel Gran Mahakam provided a comfortable stay for you. Your comfort at Hotel Gran Mahakam is always our priority. We look forward to welcoming you back again in the future. Best regards, Indria Brahmana. Management
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Karin H.
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10,0
/10
Reviewed 25 week(s) ago
The hotel staff is very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Ms. Karin H., Warm greetings from Hotel Gran Mahakam. Thank you for your positive review, which means a lot to us. We are pleased to know that you found our staff helpful and comfortable. We look forward to welcoming you back soon. Best regards, Indria Brahmana. Management
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r***a
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Staycation
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9,4
/10
Reviewed 26 week(s) ago
I stayed with my two toddlers, and the staff was very helpful. The room was comfortable and smelled nice. Although it was carpeted, I wasn't allergic at all.
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Accommodation's Reply
11 Jul 2025
Dear Ms./Mr. r*a, Warm greetings from Hotel Gran Mahakam. Thank you for taking the time to leave a positive review regarding our comfortable rooms and the service of our staff. We look forward to welcoming you back to Hotel Gran Mahakam. Best regards, Indria Brahmana. Management
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E***a
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Leisure
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10,0
/10
Reviewed 27 week(s) ago
Friendly staff, comfortable and fragrant rooms, varied and delicious breakfast, strategic location
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Novriana N.
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8,5
/10
Reviewed 29 week(s) ago
It was fun and coincidentally close to where I was headed.
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dimaswicaksono
icon-origin-TRAVELOKA
10,0
/10
Reviewed 31 week(s) ago
Great job. Keep it up and always be successful 👍🏻👍🏻👍🏻
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1 people find it helpful
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 35 week(s) ago
Overall good, the food has a lot of variation, the room was clean, friendly staff. The price in room dining is too expensive but the taste was good.
3 people find it helpful
Accommodation's Reply
20 May 2025
Dear C***a, Warmest greetings from Hotel Gran Mahakam, We are delight to read your review. Your compliment regarding clean room and friendly staff had been shared to our team. Above all, we look forward to welcoming you again in the near future. With kind regards, Indria Brahmana Management
Dimas S.
icon-origin-TRAVELOKA
6,2
/10
Reviewed 37 week(s) ago
can't get a room as per booking
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1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Mr. Dimas, Warm greetings from Hotel Gran Mahakam. First of all, we would like to thank you for the trust that has been given to Hotel Gran Mahakam to provide services during your stay at our hotel. On behalf of the Management of Hotel Gran Mahakam, I would like to apologize that the room you stayed in was not the same as the one noted in the booking because it was sold out on that date. For the sake of your smooth stay, this has also been informed by our reservation team via a message in the system. We have taken action and corrective steps to avoid similar incidents from happening again in the future because customer satisfaction is our priority. We greatly hope that you can give Hotel Gran Mahakam another chance to serve you better. Best regards, Indria Brahmana. Management
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k***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 37 week(s) ago
Best experience! Affordable, fancy, amazing service, the best breakfast, not too crowded, and everything was perfect. Just thinking when can I go back and stay here again. Thank you Gran Mahakam for the amazing experience 🙏
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