The Acacia Hotel Jakarta

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Overall Ratings & Reviews The Acacia Hotel Jakarta

Traveloka (5.505)
Other sources (34)
8,3
Very Good
From 5.505 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,3

Location

8,6

Service and Facilites

8,3

People often mention about The Acacia Hotel Jakarta
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Room Space (161)
Bedroom (159)
Distance to City Center (157)
Staff Friendliness (155)
Bathroom (136)
Ambiance (132)
Accessibility (131)
Hotel Area (123)
Taste (118)
Surroundings (113)
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Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
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40
Customer reviews
E***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
top mantap is the best mantap acenya dingin, next time can stay here again
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Fahmi B.
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Leisure
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10,0
/10
Reviewed 1 week(s) ago
Family-friendly hotel, children also feel very comfortable, the swimming pool is also safe enough for children to swim and play, next time will come here again
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M***d
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Business
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8,3
/10
Reviewed 1 week(s) ago
got a room with AC that wasn't cold and the staff was slow to change the room
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M***d
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Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
It's quite comfortable to interact with
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2 people find it helpful
Enggo W.
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Leisure
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8,8
/10
Reviewed 1 week(s) ago
Overall, it was okay, and it was also okay with my family. I was just intrigued by one of the written rules, which read "no food being brought into the room." I've only ever encountered this in many hotels. Usually, this prohibition is found in cafes or tourist attractions. I've never stayed in any hotel, from non-star to 5-star. It might not be that strict in reality, but rather than potentially causing problems, I prefer to obey the rule. This made us uncomfortable. I don't know what that prohibition means. But another statement said that if necessary, food must be ordered from the hotel. This just makes me even more proud. I think it's not about the food actually being brought to the room, but rather about ordering food from the hotel. After all, people's tastes can't be forced. This is the only thing that's strange to me, I don't know what it might be like for others. Otherwise, everything was fine. Thank you for a comfortable 3 nights.
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M***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Large and clean room, clean bathroom. Best service.
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M***d
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Business
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9,4
/10
Reviewed 1 week(s) ago
What's definitely the best is that all the staff are very friendly. Check-in didn't take long.
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M***d
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10,0
/10
Reviewed 1 week(s) ago
Clean and comfortable rooms, strategic and friendly location
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k***s
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Business
icon-origin-TRAVELOKA
8,3
/10
Reviewed 1 week(s) ago
the shortcomings need to be corrected
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A***e
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The room is quite big and clean, the big bed can accommodate 2 people including children, the pool is nice for children... the food is delicious
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M***d
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9,1
/10
Reviewed 2 week(s) ago
It's definitely worth it. Perfect for families or couples.
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T***i
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Transit
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6,5
/10
Reviewed 2 week(s) ago
Parking area and stairs to reception are so dirty and smells very awful. Hot water need to wait more than 10 mnt to work out Room space and beds are clean n comfy
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Junita S. H.
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6,7
/10
Reviewed 2 week(s) ago
Hotel staff should be friendlier, especially in the cafe environment.
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1 people find it helpful
D***s
icon-Medical
Medical
icon-origin-TRAVELOKA
8,4
/10
Reviewed 3 week(s) ago
The hotel room is very comfortable and the hotel location is strategic
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
It was so much fun, I didn't expect to get a free upgrade to executive 😍
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1 people find it helpful
G***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,6
/10
Reviewed 4 week(s) ago
The hotel staff was extremely unfriendly, and there were many baby cockroaches in the room. When I called, they said the shower water wasn't hot. They said there wasn't any hot water.
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10 people find it helpful
z***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
It was a pleasant stay. We checked in late, around 1 a.m. We were given an executive room, and it was surprisingly large.
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4 people find it helpful
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly and the rooms are also very spacious.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for choosing to stay at The Acacia Hotel Jakarta and for your positive review. We are delighted that you enjoyed your recent stay and that our services and facilities met your expectations. We appreciate your kind feedback and will share it with our entire team to inspire and motivate us to continue providing the best possible service. We are committed to providing every guest with a memorable stay experience. We look forward to welcoming you back on your next visit to The Acacia Hotel Jakarta. Sincerely, Yurike Irwania Putri, Marketing Communications Department, The Acacia Hotel Jakarta
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R***Y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Great hotel, pocket-friendly prices, delicious breakfast.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for choosing to stay at The Acacia Hotel Jakarta and for your positive review. We are delighted that you enjoyed your recent stay and that our services and facilities met your expectations. We appreciate your kind feedback and will share it with our entire team to inspire and motivate us to continue providing the best possible service. We are committed to providing every guest with a memorable stay experience. We look forward to welcoming you back on your next visit to The Acacia Hotel Jakarta. Sincerely, Yurike Irwania Putri, Marketing Communications Department, The Acacia Hotel Jakarta
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Viviana E.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
found a cockroach in fried rice and a pebble in a round potato
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9 people find it helpful
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