Overall Ratings & Reviews D'Bamboo Suites

Dear Customer, thank you for choosing to stay at our hotel. We apologize for the inconvenience caused, in the future if there is a shortage of toiletries, please contact the front office team via the telephone provided in the room.

Dear Rudi, Thank you for sharing your honest experience. First, we would like to express our deepest apologies for the serious inconvenience you experienced during your stay at our property. What you have conveyed regarding the cleanliness of the room, bedding, and toilet facilities is far from the standard of service that we want to provide to every guest. We deeply regret that the problem occurred in several rooms at once, and we also regret that the submission of complaints from our team to the management has not been followed up properly. This input is of serious concern to us to immediately conduct a comprehensive evaluation, especially in terms of supervision of cleanliness, maintenance of facilities, and handling guest complaints quickly and professionally. We also appreciate your positive attitude towards the friendliness of our staff and the strategic location of the hotel. This is an encouragement for our team to continue to improve and enhance the quality of service as a whole. Once again, we apologize for this unpleasant experience. We are committed to making real improvements, and we hope to be given the opportunity in the future to provide a much better and more worthy stay experience for you.

Dear Customer, Thank you very much for your review and for sharing your experience staying with us. We apologize for the inconvenience caused by the road access, the condition of the hallway, and the smell of the bathroom. Your input means a lot to us to continue to improve the quality of our services and facilities. We are glad to hear that our receptionist service was impressive and that you were quite satisfied with the price offered. Hopefully in the next opportunity we can provide a more comfortable and enjoyable stay experience. Thank you for choosing our hotel.

Dear Customer, Thank you very much for your positive review. We are glad to hear that the fast check-in process was helpful and convenient for you. Regarding access to the hotel which is in a residential area, we understand that this can be a challenge. However, this also allows us to offer more economical prices compared to hotels located on the main road. That way, guests can still enjoy comfortable accommodation without having to pay a lot. We greatly appreciate your feedback and look forward to welcoming you back again in the future.

Dear Customer, Thank you for your review and feedback. We sincerely apologize for the unpleasant experience you had while staying at our hotel. Of course, this is not the standard of service and comfort that we want to provide to our guests. Regarding the condition of the room, AC, and the attitude of our staff, we will immediately evaluate and follow up on this so that it does not happen again in the future. Your feedback is very important for us to make improvements. Once again, we apologize for the inconvenience, and we hope that on another occasion we can provide a much better stay experience. Thank you for letting us know.

Dear Customer. Thank you for visiting. We apologize for any inconvenience caused during your stay. Regarding the unhelpful staff, we have conveyed this to the management and related divisions. This is a serious problem for us. Thus, we hope we can provide better service in the future.

Dear Customer, thank you for visiting. We apologize for the inconvenience caused during your stay. Regarding insects in the room, we always clean the toilet area of the room regularly. And our housekeeping staff are also on standby and ready to help with any complaints regarding the room and all its facilities. Thus, hopefully we can serve you again with a better experience.