Traveloka (3,257)
7.9
Pleasant
From 3,257 reviews
Provided by travelers on
Cleanliness
7.8
Room Comfort
7.8
Meal
7.8
Location
8.2
Service and Facilites
7.9
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Kamar Mandi (14)
Suasana (13)
Kamar Tidur (13)
Keramahan Staff (12)
Area Hotel (12)
Akses (11)
Jarak ke Pusat Kota (10)
Wifi (10)
Waktu Check-in/out (9)
Ukuran Kamar (7)
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Traveler Reviews Rio City Hotel
Number of reviews per page
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40
Customer reviews
A***L
8.5
/10
Reviewed 1 week(s) ago
friendly staff, delicious food, and clean and comfortable
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R***o
6.2
/10
Reviewed 2 week(s) ago
For room cleanliness is very bad. Termites in the room, cockroaches in the bathroom. As for the service of the hotel staff is ok.
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A***h
Staycation
9.4
/10
Reviewed 9 week(s) ago
Comfortable and easy to access hotel
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A***h
Staycation
9.4
/10
Reviewed 9 week(s) ago
The hotel staff is friendly so it is comfortable and the price is cheap but the hotel is not cheap
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1 people find it helpful
nadira
8.2
/10
Reviewed 9 week(s) ago
There are lots of small cockroaches so it's uncomfortable to sleep and the bathroom is dirty. Overall, it's not recommended.
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3 people find it helpful
K***o
Leisure
6.1
/10
Reviewed 12 week(s) ago
For those who like cockroaches, it's suitable to stay here.. I've moved rooms 3 times, there are cockroaches everywhere, there are cockroaches in the elevator too 🫶🏻
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2 people find it helpful
W***u
9.7
/10
Reviewed 15 week(s) ago
The location is easily accessible, not far from the city center, the service from the hotel staff is friendly, the atmosphere is also comfortable, the cleanliness of the bedroom and bathroom, try to spray it so that there are no small animals still roaming around, so that cleanliness can be considered again in the bedroom and bathroom, the off roll is good enough, just need to be improved again, thank you.
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1 people find it helpful
Accommodation's Reply
14 Jan 2025
Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang
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s***a
Medical
10.0
/10
Reviewed 15 week(s) ago
safe and comfortable affordable price safe parking strategic location
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Accommodation's Reply
14 Jan 2025
Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang
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T***r
10.0
/10
Reviewed 15 week(s) ago
friendly staff, easy access, best service, hopefully continue to improve service even better
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Accommodation's Reply
14 Jan 2025
Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang
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T***I
7.5
/10
Reviewed 16 week(s) ago
The bathroom smells of urine, even though it's an old building, they should still pay attention to cleanliness, cockroaches are crawling out under the mattress
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Accommodation's Reply
14 Jan 2025
Warm Greetings from Rio City Hotel Palembang. Thank you for taking your valuable time to share your experience during your stay at Hotel Rio City Palembang. We will review and improve soon, we apologize for the inconvenience you experienced during your stay at our hotel. Thank you for the criticism and suggestions that have been given, we are happy to accept them in order to improve the quality of facilities and services. We look forward to welcoming you back to Hotel Rio City Palembang. Best Regards, Management of Hotel Rio City Palembang.
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F***h
Leisure
8.8
/10
Reviewed 16 week(s) ago
Thank you Rio City Hotel😍
The staff is friendly and quite helpful when checking in, the bathroom is spacious, the hotel lobby is nice🎈🥳💝
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Accommodation's Reply
14 Jan 2025
Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang
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Ardianto
10.0
/10
Reviewed 16 week(s) ago
Very good, calm and comfortable atmosphere
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1 people find it helpful
Accommodation's Reply
03 Jan 2025
Dear Mr. Ardianto, Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang.
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V***h
5.4
/10
Reviewed 18 week(s) ago
Worst ever experience from the stay! The room was suffocating! And so stingy were the management for the price! Never ever would go back there
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PB
Putra B.
8.5
/10
Reviewed 22 week(s) ago
very good with a good model, classic like it
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1 people find it helpful
f
febrianti
10.0
/10
Reviewed 26 week(s) ago
Thank you for your quick and responsive response 🙏
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Viki
6.7
/10
Reviewed 26 week(s) ago
There are no packaged drinks, which is a shame.
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d***y
Staycation
5.4
/10
Reviewed 27 week(s) ago
Under the mattress is very dirty, there are lots of dirt marks that haven't been cleaned.
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H***n
Business
9.1
/10
Reviewed 29 week(s) ago
Thank you for your service, but the service during check-in needs to be improved.
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A***a
8.5
/10
Reviewed 30 week(s) ago
Okay for a one day stay 😊.
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R***t
Leisure
9.4
/10
Reviewed 36 week(s) ago
Close to shopping access, easy to find food.
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Number of reviews per page
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40
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