Overall Ratings & Reviews Grand Inna Tunjungan

Dear Mr. R*O, Thank you very much for your positive review. We are glad to hear that you were comfortable with our location, room size, and breakfast variety. We look forward to welcoming you back on your next visit to Grand Inna Tunjungan Surabaya. Best regards, Front Office Manager

Dear Mr. Wahyu, Thank you very much for your positive review. We are very happy to hear that you and your family, especially the children, enjoyed the experience from the welcome in the lobby to the welcome drink we provided. Mr. Wahyu's comments are an encouragement for our entire team to continue to provide the best service and innovate for the comfort of our guests. We look forward to welcoming you and your family back on the next occasion. Warm regards, Front Office Manager

Dear Mrs. Sri P, We are very pleased to know that the check-in process carried out by our staff was fast, and the service from our staff gave a good impression to Mrs. Sri. Guest satisfaction is our priority, and we hope to welcome Mrs. Sri back on your next visit. Warm regards, Front Office Manager.

Dear Mrs. Y***i, Thank you for taking the time to share your feedback .. We're truly sorry to hear about the discomfort you experienced during your stay .. Please accept our sincere apologies for the issues with the room temperature, breakfast service, noise, and unpleasant odor .. Your comments have been shared with the relevant teams so we can take immediate steps to improve .. Guest satisfaction is very important to us, and we truly value your input as it helps us do better .. We hope to have the opportunity to welcome you back for a much-improved experience at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Riski N.M.P, Thank you for your kind words .. We're glad to hear you enjoyed our hotel’s comfort, value, and convenient location near Tunjungan Plaza Mall .. We hope to see you again on your next visit .. Warm regards, Front Office Manager

Dear Mr. R***I, Thank you for your comment .. We're glad you enjoyed our convenient location near Tunjungan Plaza .. We hope it made your stay even more enjoyable, and we look forward to welcoming you again soon at Grand Inna Tunjunga .. Warm Regards, Front Office Manager

Dear Mr. Beny A, Thank you so much for your continued trust in us .. We're truly honored to be your favorite hotel whenever you visit your children at ITS .. It's always a pleasure to welcome you back, and we look forward to seeing you again on your next visit .. Warm Regards, Front Office Manager

Dear Mrs. Eka S, Thank you for your kind review .. We're very happy to hear that you enjoyed your stay, especially our friendly staff, spacious and clean rooms, and delicious food .. We also truly appreciate your feedback regarding the breakfast pricing for children .. Your suggestion is valuable, and we will certainly take it into consideration as we continue to improve our guest experience .. We hope to welcome you and your family back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mrs. Yunita A, Thank you so much for your kind feedback .. We're delighted to hear that you enjoyed our strategic location near Tunjungan Plaza and the easy access to great food nearby .. It’s also wonderful to know that our breakfast selection met your expectations .. We truly appreciate your stay with us and hope to welcome you back again soon .. Warm regards, Front Office Manager

Dear Mr. N***i, Thank you for your kind words about our clean and comfortable rooms, as well as our friendly staff, we truly appreciate it .. We’re sorry to hear that external noise affected your rest .. Your feedback is important, and we’ll definitely look into ways to improve the soundproofing for a more restful stay .. We hope to welcome you back again at grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Muhammad A, Thank you for your feedback .. We're truly sorry to hear that the sahur meal and dining experience did not meet your expectations .. We understand how important it is for each guest to enjoy their meals, and we’ll be sure to share your comments with our culinary team to improve both the taste and service .. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future .. Warm regards, Front Office Manager

Dear Mr. D***a, Thank you so much .. We're glad you enjoyed your stay and appreciated the convenient location near the mall .. Hope to welcome you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager