Dear h***h,
Thank you for your feedback! 😊 We're glad to hear that everything else was okay during your stay. However, we’re sorry that your room request was not available and that the stairs caused discomfort. We understand how important accessibility is, and we truly appreciate your patience.
For future stays, please feel free to inform us of any special requests in advance, and we will do our best to accommodate them for a more comfortable experience. We hope to welcome you back for a smoother and more enjoyable stay! 🌿🏖️
Best regards,
Ridzuan Nordin
Resort Manager