Overall Ratings & Reviews Hotel Santika Premiere Gubeng

Best view, nice room, neat, clean, friendly and helpful staff, delicious food

very good, complete facilities, friendly service..

Probably one of the best stays we had in Surabaya! As a family of four, we had the most pleasant time! The room was cozy, everything was clean. The breakfast was amazing though! Lots of options to choose from, all delicious and super kids friendly! The staff were all so kind and helpful. The view from the room was also nice, and there’s even a shuttle car to get to Tunjungan!!! Very nice✨ There’s a warm pool for the kids which was very handy😎 keep up the excellent service guys, would love to come back and surely we will recommend this hotel to our friends!

Economic price and I will be back again

A very good experience staying here. Hope to come back again.

Great experience. Though late checkin due to hotel's operational issues.

The elevator is always full, small, cramped for 5 people, and doesn't fit much. It's difficult to get from your room to the lobby and vice versa. Parking is difficult; you have to use the valley. The food is mediocre.

Hotel Santika Premiere Gubeng is top notch

overall experience is good but the flexibility for schedule needs to be improved even though the guest bought the tickets from OTA

We only stayed one night only for transit before leaving to Banyuwangi. Perfect location, clean room, yummy breakfast! Recommended

During my stay at Hotel Santika it was very comfortable.

The hotel staff is friendly and the food is delicious and varied.

Hotel with a pleasant experience, friendly staff, clean rooms, breakfast is also delicious.

The room is clean, the hotel is comfortable, recommended.

The hotel staff was friendly, the food was quite good, and the check-in process was fast. The room was okay.

The hotel is nice and the staff are friendly.

Continuously improve services and services

Second time staying at Santika Premier Gubeng. The first time there was no problem. This second time was quite disappointed from the beginning until leaving, completely dissatisfied for the price which was not cheap. We booked a deluxe room with a double bed, which was not available because it was full, and we upgraded to a king room so we could have a double bed (not a problem because I was staying with my husband). We were given room 1911, and as soon as we entered, we heard a disturbing noise from the central AC and it was confirmed by the hotel staff that it was indeed noisy. They still called a mechanic and tried to fix it, but it still couldn't be fixed and they offered to move rooms. The front office explained on the phone that the AC was indeed a central AC (I know it's a central AC, but during my stays in any hotel, central ACs normally don't make noise). After about an hour of waiting, we were finally moved to room 1906, which was indeed quiet but the AC was unstable to the point of being hot in the room. Next time, they will pay more attention to the maintenance.

Excellent choice for staycation and meetings

The hotel room is spacious and clean, the breakfast menu has many choices and tastes good.