8.7
Very Good

From 4,721 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.8

People often mention about Hotel Santika Premiere Bintaro
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Staff Friendliness (40)
Taste (38)
Ambiance (35)
Accessibility (34)
Bedroom (34)
Variety (34)
Surroundings (32)
Check-in/out Time (31)
Hotel Area (31)
Family Friendly (30)
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Traveler Reviews Hotel Santika Premiere Bintaro

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40
Customer reviews
Azka D.
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Transit
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10.0

/10

Reviewed 3 day(s) ago

Suitable for a staycation here, spacious parking and varied food.
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R***a
icon-origin-TRAVELOKA

8.8

/10

Reviewed 1 week(s) ago

bring the kids back because they really like swimming and during breakfast they were really happy to find pita bread. Overall everyone is always satisfied every time they come here
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M***h
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

strategic hotel close to delicious culinary around Fresh Market and close to Heritage factory outlet. .. easy and fast access to Soeta airport...
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Muhamad A. B.
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9.4

/10

Reviewed 2 week(s) ago

good for a staycation with family
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Accommodation's Reply
15 Apr 2025
Warm Greetings from Hotel Santika Premiere Bintaro! Thank you very much for your positive review! We are very happy to know that your staycation experience with your family at Hotel Santika Premiere Bintaro was memorable for you. We look forward to welcoming you and your family back for another equally enjoyable stay!. Sincerely, Ali Syukron. General Manager
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Deny H.
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

A comfortable hotel for a staycation with family.
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Accommodation's Reply
08 Apr 2025
Warm greetings from Hotel Santika Premiere Bintaro. Thank you for taking the time to give a perfect rating for our hotel. It is a pleasure that the service we provide has given you a good impression. We look forward to your next visit to Hotel Santika Premiere Bintaro. Sincerely, Ali Syukron. General Manager
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Deny H.
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

A comfortable hotel for a staycation with family.
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Accommodation's Reply
08 Apr 2025
Warm greetings from Hotel Santika Premiere Bintaro. Thank you for taking the time to give a perfect rating for our hotel. It is a pleasure that the service we provide has given you a good impression. We look forward to your next visit to Hotel Santika Premiere Bintaro. Sincerely, Ali Syukron. General Manager
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E***a
icon-Staycation
Staycation
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10.0

/10

Reviewed 3 week(s) ago

Always good here but maybe make more good options for the breakfast menu.

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Accommodation's Reply
08 Apr 2025
Dear Valued Guest, Thank you for your continued trust and kind words! We’re happy to know that you always have a good experience with us. We appreciate your suggestion regarding the breakfast menu, and we’ll definitely share this with our culinary team for future improvement. Looking forward to welcoming you back soon! Warm regards, Ali Syukron General Manager
SYAIFUL A.
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10.0

/10

Reviewed 3 week(s) ago

Recommended hotel. Memorable family vacation
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Accommodation's Reply
15 Apr 2025
Warm Greetings from Hotel Santika Premiere Bintaro! Thank you for your perfect review! We hope to see you again in another occasion. Sincerely, Ali Syukron. General Manager
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I***n
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Leisure
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9.3

/10

Reviewed 3 week(s) ago

Room 1105 (Deluxe Room King): 1. Narrow (there is a pillar near the window) 2. Minimal cabinets and drawers. 3. The shower water flow is not strong. 4. Noisy generator sound. 5. The bathroom water is a bit stagnant before being drained (floor drain is not smooth)
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Accommodation's Reply
08 Apr 2025
Warm Greetings from Hotel Santika Premiere Bintaro, Thank you for sharing your experience during your stay at Hotel Santika Premiere Bintaro. We apologize for the inconvenience you experienced. Your input is very important for us to evaluate and improve for the comfort of our guests in the future. Our team will immediately follow up on these issues, especially in room 1105. We look forward to welcoming you back with a better stay experience in the future. Warm regards, Ali Syukron. General Manager
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F***r
icon-origin-TRAVELOKA

6.7

/10

Reviewed 3 week(s) ago

There is less variety in the food, even though it is in the same class as Santika Premier. Then the taste is just ordinary, nothing special. Even though the Santika Hotel is famous for the taste of its food.
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Accommodation's Reply
08 Apr 2025
Warm Greetings from Hotel Santika Premiere Bintaro, Thank you for taking the time to provide a review. We apologize if the variety and taste of the food we serve have not met your expectations. Your input is very valuable to us, especially because culinary is one of the prides of Hotel Santika. We will immediately follow up on this input with the relevant team to conduct an evaluation and improve quality in the future. Hopefully we can welcome you back with a better experience. Sincerely, Ali Syukron. General Manager.
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Willy W.
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Business
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8.8

/10

Reviewed 4 week(s) ago

Thanks Santika Hotel Bintaro. It's such a comfortable place to stay and rest. Next we will meet again.

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Accommodation's Reply
08 Apr 2025
Dear Valued Guest, Thank you so much for your kind words! We’re truly happy to know that you had a comfortable and restful stay with us. We look forward to welcoming you back again soon at Hotel Santika Premiere Bintaro. Until then, stay well and safe travels! Warm regards, Ali Syukron General Manager
J***a
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Staycation
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9.7

/10

Reviewed 4 week(s) ago

Strategic location in Bintaro area, near several malls so it is easy to find tourist attractions and places to eat. Spacious, clean and comfortable rooms. Friendly staff. Breakfast is quite complete and varied.
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Accommodation's Reply
29 Mar 2025
Warm greetings from Hotel Santika Premiere Bintaro. Thank you for taking the time to rate our hotel. It is a pleasure that the service we provide has left a good impression on you. We look forward to your next visit to Hotel Santika Premiere Bintaro. Sincerely, Ali Syukron. General Manager
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F***a
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Business
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9.1

/10

Reviewed 5 week(s) ago

If you stay in Bintaro, Santika Premiere could be an option.
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Accommodation's Reply
29 Mar 2025
Warm Greetings from Hotel Santika Premiere Bintaro! Thank you for your kind review and also for recommending Hotel Santika Premiere Bintaro as an option to spend your time in Bintaro area! We hope we can meet you again on another occasion. Sincerely, Ali Syukron. General Manager
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G***t
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Very Nice Ambiance, staff frendly, all area are clean and food are testy and variable.

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Accommodation's Reply
29 Mar 2025
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Ali Syukron General Manager
G***t
icon-Staycation
Staycation
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9.0

/10

Reviewed 8 week(s) ago

Overall Santika Premiere Bintaro is good, location within distance from Bintaro Xchange Mall, variety of restaurants, hospitals. The food has somewhat varieties but lacking taste. I really think they need to improve on the food. I tasted orak arik tofu and batagor is neither this or that, very bland and the batagor is hard. Even their desserts need improvement. The meat was a little hard and not juicy nor tasty. Also please do not claim Turkish coffee or teh tarik for the sake of attracting the guests. The Turkish coffee is actually a local kopi tubruk with spices (rempah) and teh tarik is just teh celup with lots of ice...these are not authentic at all. Over claiming is bad especially if your guests know the difference. Also an embarassment for a 4.5 star hotel. Why not make authentic Indonesian meals and Indonesian drinks even during Ramadan. No need to impress with foreign menu if you are not ready to get it done properly. The bedroom is comfortable but please make sure that the bathroom wall is cleaned properly, I saw finger marks on the walls and a hair hanging on the hairdryer. The wall paint in the bedroom needs retouching because I see patches of paints as if they were about to repaint the room. So again, they should have just closed it if it is meant to be repainted or touched up. These little things and taste of the food do make a difference especially to climb to a 5 star status.
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Accommodation's Reply
29 Mar 2025
Warmest Greetings from Hotel Santika Premiere Bintaro, Thank you for your detailed feedback. We truly appreciate your insights as they help us improve our services. We’re glad to hear that you found our location convenient and our rooms comfortable. However, we sincerely apologize for any shortcomings, especially regarding the food quality, cleanliness, and maintenance issues you encountered. Your comments about the taste and authenticity of our dishes are noted, and we will review them with our culinary team to enhance both flavor and authenticity. We also take your remarks about room maintenance and cleanliness seriously and will ensure our housekeeping team addresses these concerns more thoroughly. Your feedback is invaluable, and we hope to provide you with a much improved experience should you choose to stay with us again. Thank you for helping us grow, and we appreciate your honest review. Best Regards, Ali Syukron General Manager
Edo D.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 8 week(s) ago

Location OK, near bintaro exchange. Parking space available but need to register at receptionist so that it's free. Room space kind of limited but still OK. Breakfast OK

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Accommodation's Reply
29 Mar 2025
Warmest Greetings from Hotel Santika Premiere Bintaro! Thank you for your review! We're glad to hear that you found our location convenient. Your feedback about the room space is noted, and we truly appreciate your input. We hope to welcome you back for another stay at Hotel Santika Premiere Bintaro! Best Regards, Ali Syukron General Manager
L***I
icon-Staycation
Staycation
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10.0

/10

Reviewed 11 week(s) ago

Nice location and friendly staff

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Accommodation's Reply
21 Feb 2025
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Ali Syukron General Manager
w***n
icon-origin-TRAVELOKA

8.5

/10

Reviewed 11 week(s) ago

The room is clean, the menu is plentiful and delicious, the service when you arrive is slow to respond, especially when you arrive in the middle of the night, there is no one to help you load items into the trolley.
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Accommodation's Reply
07 Feb 2025
Warm Greetings from Hotel Santika Premiere Bintaro! Thank you for taking the time to share your experience. We are glad to know that you were satisfied with the cleanliness of your room as well as the variety and taste of our menu. However, we also apologize for the delay in service upon your arrival, especially in helping with your luggage. Your feedback means a lot to us to improve the quality of our services, especially in ensuring that our team is always ready to assist guests at any time, including in the middle of the night. We will follow up on this so that your stay at our hotel will be more comfortable in the future. We look forward to welcoming you back with even better service. See you on your next visit! Sincerely, Ali Syukron. General Manager
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Gunawan W.
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Staycation
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9.6

/10

Reviewed 12 week(s) ago

Very memorable stay here, before checking in try lunch first at the hotel restaurant. The taste is top notch!, large portions, toddler-friendly restaurant, baby chairs available and all staff are friendly. Continue checking in, friendly staff, clean and comfortable room, clean and fragrant bathroom, complete amenities, quite happy because there is a refrigerator to store baby food. The disadvantages include the room's poor soundproofing because activities in the next room can be heard clearly such as moving chairs and the sound of the TV, the gym room near the pool area is very hot and stuffy even though the AC is on, it seems broken. The pool bar is not smoke-free, so you can't relax with your baby. But not least, overall comfortable stay here, Sunday morning can take a leisurely walk in Bintaro loop, the hotel is in an easily accessible location and close to a variety of delicious Bintaro culinary. Thank you Santika Premiere Bintaro for the hospitality.
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Accommodation's Reply
07 Feb 2025
Warm Greetings from Hotel Santika Premiere Bintaro! Thank you for sharing your experience staying at Hotel Santika Premiere Bintaro! We are pleased to know that you enjoyed the culinary experience at our restaurant, felt comfortable with the room facilities, and received friendly service from our team. We also appreciate your feedback regarding the soundproofing of the rooms, the condition of the gym, and the pool bar area. This will be our concern for future improvements to make the stay experience more comfortable, especially for guests who bring families and small children. Glad to hear that you enjoyed the atmosphere around the hotel and Bintaro Loop in the morning! We look forward to welcoming you back for an even better stay experience. See you on your next visit! Sincerely, Ali Syukron. General Manager
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Irnilda Z.
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Staycation
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10.0

/10

Reviewed 12 week(s) ago

the hotel staff was so friendly that I originally only planned to stay one night so I added 2 nights
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Accommodation's Reply
07 Feb 2025
Warm greetings from Hotel Santika Premiere Bintaro, Thank you for your good review of our hotel. We are glad that you have enjoyed your visit. We will convey your review to our team which will certainly be a motivation for us to always be able to provide the best service and facilities for our guests. We hope to see you again soon. Sincerely, Ali Syukron. General Manager
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Number of reviews per page
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