Overall Ratings & Reviews The Natsepa Resort & Conference Center

A fun place to spend holidays / weekends with family

quick response when children leave their keys in the room

several times using traveloka to book but this time the hotel almost wanted to cancel with the reason that the traveloka system was wrong because the room should have been full. while checking back and forth every time to book. finally got it with a higher price because it was also a holiday. but when checking in the officer said it was full a bit annoyed. although in the end I got it. The natsepa in my personal opinion is a very comfortable hotel. never complained about the service. all of them are really good. and it's very unfortunate that there was no request for forgiveness after I was told to wait 1 hour, if I hadn't checked at the reception they would have just let it be. 1 hour of waiting still had to wait for the manager. After the manager came, he was given the key that was previously said to be full. Hopefully, this kind of miscommunication will not happen again, both from the hotel and Traveloka. Apart from that, it was very satisfying, it doesn't make me hesitate to come back again.

Best beachfront hotel. Comfortable and clean. Great service.

Five star price. The room beats a motel. It's really dirty. Dusty. Smelly. Stuffy. The hotel is not well maintained. It's sad that it's called a 4 star hotel. Even though the room is like a 1 star hotel.

The hotel staff is very friendly, the environment is beautiful and clean, comfortable, the rooms are spacious and clean, the Natsepa is the best 👍👍👍

always love staying at The Natsepa to try all the food for breakfast 🤩🥰

Always a regular for Staycation with family

It's so nice to be here..the mind is calm and the comfort is well maintained...

Exteend the swimming pool, thank you.

I stayed with my family using 2 rooms when staying at Natsepa Resort, 1 Deluxe room and 1 Deluxe Lagoon room. The Deluxe Lagoon room has access to the swimming pool on the back terrace of the room. The cleanliness of the room in each room is quite good, it's just that the floor needs to be vacuumed in more detail. For the Deluxe room, it's better to request the 2nd floor, because when I first entered, I got the 1st floor, the room was very humid. I have a history of asthma and felt uncomfortable breathing. Finally, we asked to move rooms and got it on the 2nd floor. The advantage of this hotel is that the service of each staff is very friendly and very helpful. I left my cellphone in the restaurant, but I was immediately contacted by the staff. There are also bicycles to get around the hotel area. If you want to stay at this hotel, the best view is at sunrise. We got the best photos at sunrise on the beach and while cycling around the hotel. Oh yes, for the food menu, what I found a little strange was the gado-gado seasoning which tended to taste like satay seasoning 🤭 That's all and thank you.

I stayed with my family using 2 rooms when staying at Natsepa Resort, 1 Deluxe room and 1 Deluxe Lagoon room. The Deluxe Lagoon room has access to the swimming pool on the back terrace of the room. The cleanliness of the room in each room is quite good, it's just that the floor needs to be vacuumed in more detail. For the Deluxe room, it's better to request the 2nd floor, because when I first entered, I got the 1st floor, the room was very humid. I have a history of asthma and felt uncomfortable breathing. Finally, we asked to move rooms and got it on the 2nd floor. The advantage of this hotel is that the service of each staff is very friendly and very helpful. I left my cellphone in the restaurant, but I was immediately contacted by the staff. There are also bicycles to get around the hotel area. If you want to stay at this hotel, the best view is at sunrise. We got the best photos at sunrise on the beach and while cycling around the hotel. Oh yes, for the food menu, what I found a little strange was the gado-gado seasoning which tended to taste like satay seasoning 🤭 That's all and thank you.

Very pleasant stay experience, will come back to stay again

Hotel staff always greet when they meet

the service and hotel are good

For RCP Andri!! I ordered a ticket through OTA, Remark is clear, the room faces the sea and swimming pool, when I arrived the receptionist was busy, there was no greeting, immediately asked who the message was on behalf of, asked for an ID card, asked for a deposit of 300 thousand, and then signed, then gave the key, and only explained about breakfast hours, then I headed towards the room I ordered because the RCP didn't say anything, when I saw the room number and the direction the room number was not in that direction, then I asked, he said it was towards the left, I was still okay, but when I checked the direction of the room it showed that I had to go down to the ground floor, I didn't accept it, I went back to the RCP, he didn't respond to me well, instead he let me stand and wait for him to do other activities, after a while he told me to sit down, I went to sit down, 10 minutes later, I don't know if it was the Front Office Manager or whatever it was, he came to me explaining while apologizing, while he disappeared from the RCP desk, Actually I shouldn't have been disappointed if from the beginning he explained well about the availability of the room, but he grumbled in front of me that "oh dear, I have to find another room to change”. It seems like they need more training and know how to handle it, not just letting go and hiding. Even though The Natsepa R&C Center is a Favorite Hotel in Ambon, but disappointed just because of ANDRI.

Breakfast food should be improved again for the taste of fried rice is not good. Hopefully more variety for breakfast food. Others are OK

I really enjoyed staying here, the view is beautiful, especially the service is very friendly and very fast when asked for help.

Great place will definitely stay again

cool, fun, comfortable, must come back again