Overall Ratings & Reviews Hilton Hotel and Convention Jabal Omar Makkah

Hotel staff low response & less willing to help when checking in.

The reception service is not good & unresponsive.

MashaAllah, a very pleasant experience. The room was spacious, and the breakfast was close to perfect. Bell Boys named Khan dan Haque were very helpful. Surprisingly we were eligible for light meals in the afternoon and evening time. And the most important thing is Masjidil Haram is only a short walking distance. If I may mention the room for improvement is the lady receptionist spoke English with a strong accent too fast for my ears. It was not a big deal though.

Worth the price, love the haram view, love the staff, love the shortcut way to Masjidil Haram, love the foods 🌻

Nice hotel, but trying to call reception they never answered. Anyway Front desk Abdur Rahman is very helpful, thank you.

the atmosphere is so special that it really felt like home to me. warmth welcome from staffs, they are extremely nice, thanks to Mr Samee and Mr Basser Tayuan, provide me an early check in and helped me with information and stuff, I would give 5 stars, excellent hospitality, great ambiance, friendly staffs and warmth welcome.

Haram to the mosque some distance away and returning uphill. Even though there is a shuttle bus. Hopefully in the future there will be a direct road to the mosque.

Harom Mosque about 5 minutes closest to the entrance door around door 67, the atmosphere of the hotel is comfortable.

I had to wait for 5 hours to have room ready. Know that came earlier then check in time. Check in time is at 4 pm but I came at around 10 am. I was promised by receptionist if the guest left before lunch time I will have the ready at around 1 pm. After checked 1 pm, he said that the guest was not leaving yet. Then checked again at 2 pm. He said that the guest just left at 1.30 pm. Then he tried to check to House keeping whether the room is ready. Checked every 15 minutes then finally I got there room ready 04.30 pm. The other problem was I have to show my passport and Visa. And Jamaah Haji fm Indonesia never be allowed to bring original passport and Visa. We just had the temporary I'd card. But the legal officer in Hilton can't accept. Again I have to wait until my group leader of Hajj sent me the copy visa through WA. So finally I got the key at bit more than 5 pm.

The hotel is so clean...full hospitality...the employer all is good and helping so much I like stay there because very near to haram...in shaa Allah will be back soon....

I like the rooms are just too far from the Masjidilharam while the old hilton is close and the price is cheaper.