Overall Ratings & Reviews Grand Jatra Hotel Balikpapan

Dear husnimaisal, Thank you very much for your review and excellent rating! We are glad to hear that you were satisfied with the easy check-in and check-out process, the comfort of the room, the delicious breakfast variety, and the friendly service from our team. We are also very happy that our strategic location made your experience even more enjoyable. We look forward to welcoming you back soon! Warm regards, Management.

Dear F*t, Thank you very much for your review and excellent rating! We are very happy to hear that you are comfortable with our friendly service and very strategic location. We look forward to welcoming you back on your next visit! Warm regards, Management

Dear M*s, Thank you for your feedback. We sincerely apologize for the delays you experienced during check-in and at the restaurant during breakfast, as well as the lack of attention from our staff. This is not the standard of service we aspire to provide. We greatly appreciate your comments and will immediately follow up with our team to ensure more efficient processes and attention to detail, especially during peak times. We look forward to welcoming you back for a better stay in the future. Warm regards, Management.

Dear Novita F., Thank you very much for your review and perfect rating! We are very happy to hear that you enjoyed your stay at Jatra, especially because of its strategic location next to the biggest mall in Balikpapan. We are also glad that you felt comfortable with the spacious, clean room and beautiful view. We look forward to welcoming you back on your next visit! Warm regards, Management.

Dear Rava B. P. P., Thank you very much for your excellent review and rating! We are very happy to hear that you enjoyed the friendly service, the cleanliness of the room, and the overall experience of staying here. We look forward to welcoming you back on your next visit! Warm regards, Management

Dear Anggoro, Thank you for your thoughtful review and high rating! We’re glad to hear that you enjoyed the strategic location of our hotel and the comfort of your room. We appreciate your constructive feedback on parking, breakfast options, and the service during sahur. Rest assured, we are reviewing these areas to make necessary improvements for a more seamless experience in the future. We’re grateful for your recommendation and hope to welcome you back soon! Warm regards, Management

Dear Muhammad I., Thank you very much for your review and excellent rating! We are very happy to hear that you are satisfied with the friendliness of our staff, the cleanliness, and the variety of food we offer. We always strive to provide the best service for our guests, and we greatly appreciate your appreciation. We look forward to welcoming you back on your next visit! Warm regards, Management

Dear a*d, Thank you for your review and rating. We are glad to know that you have a good impression of our hotel and are satisfied with its strategic location. We hope to welcome you back on your next business trip. Best Regards, Hotel Management

Dear B*A, Thank you for your positive review. We are glad you enjoyed the facilities, location, and variety of food available. Your feedback is very valuable for us to continue to improve the quality of service. Best Regards, Hotel Management

Dear A*i, Thank you for sharing your pleasant experience during your stay. We are very happy to know that you are satisfied with the hotel location, restaurant food, and service from our team. See you again on your next visit. Best Regards, Hotel Management

Dear A*i, Thank you for your perfect rating and wonderful review. We are glad to know that you enjoyed our convenient location, friendly service, and the food we serve. We look forward to welcoming you back soon. Best Regards, Hotel Management

Dear ke*I, Thank you for your positive review. We are very pleased to know that our service has given a friendly and pleasant impression during your stay. Hopefully we can welcome you back in the next opportunity. Best Regards, Hotel Management

Dear a*s,** Thank you for your wonderful review! We’re delighted to hear that you had a comfortable and exceptional stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Management

Dear Loryna M., Thank you for your perfect rating and kind words! We’re glad you enjoyed the clean room and delicious breakfast. We look forward to welcoming you back for another great stay. Best regards, Management

Dear R*A,** Thank you for your amazing review! We’re thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon. Best regards, Management

Dear D*i,*Thank you for your feedback regarding our food. We apologize if the taste served has not met your expectations. We will convey this feedback to our culinary team to continue to improve the quality and variety of flavors to make it more memorable for our guests. We look forward to welcoming you back with a better experience. Best Regards, Hotel Management