Rooms quite small. Not suitable for family with more than 1 young kid, as there is no connecting rooms. There ' s only family room which has 1 queen bed + 1 extra bed. Lady in the reception was nice and helpful. Concierge was bad, called at 7.30 am on check out day, to request help with picking up luggages, the reply was"I cannot, I'm only alone". So we brought the luggages down ourselves, including my 3 yrs old kids helped, upon reaching lobby, the concierge man just watched and did nothing. He was the older man. It was just not a 4 star hotel standard should be. Hotel is in good location, in the middle between clarke quay and chinatown, both within walking distance.