Dear Sir/Madam, first of all we would like to thank you for choosing Hotel Santika Bangka as your accommodation during your visit to Pangkal Pinang, Bangka. However, the Hotel Management sincerely apologizes for the uncomfortable stay experience. This has become a serious concern for the Hotel Management, and is in the process of taking action to avoid the same thing happening again to the Hotel's valued guests. Hopefully our apology for the unpleasant experience can be well received by you, and this is a very valuable input and an asset for us to be able to further improve and enhance the Hotel's services for our valued guests. It is an honor for us to continue to be able to serve you by staying again at our Hotel, and we look forward to your next visit to Hotel Santika Bangka. Thank you, Management.