Dear Mr. Norman, Warm Greetings from Ibis Styles Yogyakarta. Thank you for your feedback. We apologize for any inconvenience caused by the process of retrieving lost items. In accordance with our operational standards, to ensure the comfort of all guests, delivery services from outside parties are not permitted to enter the reception area. However, our security officers have contacted the reception as per the information from the delivery service, and then delivered the lost items to the delivery person. We understand that this procedure may cause an uncomfortable impression, and for that we apologize. We greatly appreciate this feedback as part of our efforts to improve our services. Sincerely, Ita Tania. General Manager.