Overall Ratings & Reviews Sudamala Resort, Sanur, Bali

Dear guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the room clean, spacious, and comfortable, as well as that our Front Office staff, especially at Reception, were friendly and helpful. We sincerely apologize for the unpleasant odor you experienced during breakfast. Please rest assured that we take your concerns seriously and are looking into the matter to improve the overall guest experience. We also appreciate your comment regarding the condition of the towels and will address this with our housekeeping team to ensure they are replaced as necessary. Regarding your observation about the GM's cocktail, we value the opportunity to ensure all our guests feel equally welcomed and appreciated, regardless of nationality. We will review our approach to make sure our hospitality is inclusive and extends to everyone. We hope to welcome you back in the near future and ensure a more enjoyable stay. Sincerely yours, Sudamala Resorts Management